I've been using GoldMine for years, and depend on many aspects but not all.
It has been easy to have all incoming and outgoing e-mails automatically
filed so I can quickly look at everything related to each contact and
company. With the new MS OFFICE Ultimate, I've decided to transition all
the contacts, etc. and have figured it out thanks to a tip from one of the
support people... which took nearly 3 hours to get. :~( It is actually
very easy to load MS Outlook and Business Contact Manager. And I have
figured out how to keep all the communications and data up to date because I
use my laptop out of the office and at home and the desktop at work. I have
both connected to my office network and use the Export and Import. It works
perfectly.