How do I get my customized toolbars to be saved in word?

[SKH]

I was recently changed to WindowsXP with Office 2003. Previously, I've
always been able to customize my toolbars in all the office programs,
including Word. Now, when I add/delete buttons from the toolbars in Word &
then closed the application & reopen it, none of my additions/deletions are
shown. Everytime I close Word, the toolbars revert back to the defaults.

 

[garfield-n-odie]

Is Adobe Acrobat 7.0 installed on the computer? If so, the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot template
(which is where toolbar customizations are stored). Customize
the Word toolbar button again, and click "Shift+File | Save All"
to force Word to save the normal.dot template. Alternatively,
you can prevent the add-in from loading as described in the last
section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm , but
you'll lose the PDF toolbar if you do this.