How do I get rid of Business Contact Manager

H

Hanadaga

Hi, Since purchasing my upgrade to Office 2007 (Standard) I have not been
able to get Outlook to work at all. I have trawled through the fourm and
tried every suggestion that seemed in any way relevent.
I recently discovered when I went to control pannel, add remove programmes
that there is Business Contact Manager listed there - I had small business
2003 installed before. I though ah ha this must be what is causing the
problem! so I pressed the remove button but got up a message that says that
some components are missing cannot be un-installed.
Is there anyway that I can get rid of this, or the files that may be causing
Outlook not to work? I would quite like to have outlook back!
Thanks
 
J

Jocelyn Fiorello [MVP - Outlook]

What do you mean exactly when you say Outlook doesn't work at all? Does it
even load? Have you tried running it in Safe mode?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
 
H

Hanadaga

Sorry I didnt explain that part very clearly. However last night I
uninstalled everything, downloaded a trial of Business Contact Manager which
added the comonents that were required to Remove the programme then reloaded
2007.

When I open Outlook the first message I get reads;

The extension configuration file "C:\Program Files\Microsoft
Office\Office12\ADDINS\msspc.ecf" cannot be installed. There is an error in
the syntax or format of the file. Error in configuration file "C:\Program
Files\Microsoft Office\Office12\ADDINS\msspc.ecf

I then have to press OK on this twice. It then brings up the next error
reading;

The file CRYPT32.dll is incompatiblewith Microsoft Office Outlook. Install
Outlook again.

Once pressed OK it asks me to send the error report and then closes.

I have tried all of the various notes I could find about this on the forum
to no avail. I tried removing everything that related to the office Trial and
anything else that I thought my be stopping it.
When I go into program files though I can see that there is still a folder
for SQL Sever - could this be causing this problem?!

I am totally out of ideas how to get Outlook working and I am missing it now!
Thanks
 

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