How do I get shortcuts for symbols to "stick" and not reset?

D

DSW Editor

I use en and em dashes A LOT in Word documents. In the past, I have assigned
shortcuts to frequently used symbols. However, my brand new computer resets
them every time I reboot! I have to reassign them on a daily basis. The
computer help guys at Dell weren't able to figure it out either, but
Microsoft wants to charge me $35. Help! Has anyone else run into this? ...
And been able to fix it???
 
G

garfield-n-odie [MVP]

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the Normal.dot global
template (which is where keyboard shortcuts are stored unless you
tell Word otherwise). See
http://www.adobe.com/support/techdocs/331259.html for several
solutions to the problem.
 

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