How do I get Student & Teacher upgrade to work?

[Crotunda]

My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial version
of MS Office Student and Teacher Edition and a Trial Product Key. Within the
activation process, Microsoft gave a choice to upgrade to the full version of
MS Office Student and Teacher Edition for $149, which I took advantage of. I
was given an activation key as part of the receipt and told to go back to the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of Office that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not know if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot get
any Office Activation/Setup Wizard to open.

 

[Tom Willett]

You need to contact HP about getting the proper cd.

| My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
| of MS Office Student and Teacher Edition and a Trial Product Key. Within
the
| activation process, Microsoft gave a choice to upgrade to the full version
of
| MS Office Student and Teacher Edition for $149, which I took advantage of.
I
| was given an activation key as part of the receipt and told to go back to
the
| Activation/Setup Wizard and enter this new key. When I did so, I was
| prompted to insert "the CD" that I used to install the version of Office
that
| was on my computer, however, no CD came with the computer, it was
| pre-installed. When I cancelled, the process reversed and I do not know
if
| the install was complete.
|
| Any suggestions on how to redo this process and make it work? I cannot
get
| any Office Activation/Setup Wizard to open.

 

[JoAnn Paules [MVP]]

To whom did you pay the $149? Microsoft or HP?

 

[Crotunda]

I paid the $149 to Microsoft. As I said in my original email, during the
installation process of the "trial" version of Student and Teacher, MICROSOFT
gave the option to continue with the installation of the "trial" version or
updating then and there for the full version...the latter being the option I
chose. Once the option to upgrade is chosen, you are immediately taken to
the MICROSOFT store for the purchase. At the end of that purchase, an "Orfer
Confirmation" is printed out with a "transaction number"--mine is 705661 and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 - 10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full product,
return to the Office Activation/Setup Wizard and enter your new Product Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard is not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help menu to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions and a
page came up for me to put in the product key. Upon doing so, I was then
prompted to "insert the disk of the original application or click on browse
and search for the correct path to "STD11N.msi".... I neither have a disk to
insert, nor do I have a clue what the correct path is... when I clicked on
cancel, I was told to "wait while the Office installation was rolled back"

I should also say that when I chose the update, the information given was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should have
had one to do this upgrade, it should have been disclosed prior to my choice
or I would not have selected the upgrade. I knew and so does everyone else
in the world know that disks are not provided with computer purchases...
Microsoft includes "bundled" software with various trials just to get the
consumer to upgrade to the full version... I would think that the process
would be simple... Most consumers, myself included, do not care to pay over
$100 for an upgrade only to find that included with their upgrade is the
sweat equity of getting the program to work! If I had it to do over again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that anyone can
upgrade and at least have a market of 100% of the purchasing public rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer that
had a program included with it that was of absolutely no value to me, making
the trial version with a choice to upgrade for $149 basically a scam wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and got
the Order Confirmation, I was unaware that it was not available to me if I
was not a teacher or student in an "acredited" qualifying school. I didn't
find that out until I tried to figure out how to get the Product Key to work
and install the program.

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]

My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
of MS Office Student and Teacher Edition and a Trial Product Key. Within
the
activation process, Microsoft gave a choice to upgrade to the full version
of
MS Office Student and Teacher Edition for $149, which I took advantage of.
I
was given an activation key as part of the receipt and told to go back to
the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot
get
any Office Activation/Setup Wizard to open.

 

[Beth Melton]

If you purchased it from Microsoft then you'll need to contact
Microsoft instead of HP since they are the ones who sold you the
software. Thankfully you have your transaction number so they should
be able to track it down. Unfortunately without the installation CD
there's not a lot you can do except contact them.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

I paid the $149 to Microsoft. As I said in my original email, during
the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial"
version or
updating then and there for the full version...the latter being the
option I
chose. Once the option to upgrade is chosen, you are immediately
taken to
the MICROSOFT store for the purchase. At the end of that purchase,
an "Orfer
Confirmation" is printed out with a "transaction number"--mine is
705661 and
I am told "your purchase will appear on your credit card statement
as
"Microsoft Key from LTG."" Says I will receive a welcome kit in
5 - 10
business days and gives me a "product key". The "order
confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new
Product Key
into the form provided. After the Product Key is accepted, follow
the
instructions shown to complete the conversion process. If the
wizard is not
currently running on your machine, you will need to restart eh
Office
application and click on the Activate Product command under the Help
menu to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions
and a
page came up for me to put in the product key. Upon doing so, I was
then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a
disk to
insert, nor do I have a clue what the correct path is... when I
clicked on
cancel, I was told to "wait while the Office installation was rolled
back"

I should also say that when I chose the update, the information
given was
that I would not need ANY disk to proceed with the update...neither
an
original program disk, nor the upgrade disk... it was to be done as
a
download.

I don't think I should have to contact HP for any disk. If I should
have
had one to do this upgrade, it should have been disclosed prior to
my choice
or I would not have selected the upgrade. I knew and so does
everyone else
in the world know that disks are not provided with computer
purchases...
Microsoft includes "bundled" software with various trials just to
get the
consumer to upgrade to the full version... I would think that the
process
would be simple... Most consumers, myself included, do not care to
pay over
$100 for an upgrade only to find that included with their upgrade is
the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses
to
include with their "bundle" a version of Office that only students
and
teachers can avail themselves of? and a version that apparently is
not
upgradable anyway? Wouldn't it be smarter to offer a version that
anyone can
upgrade and at least have a market of 100% of the purchasing public
rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a
computer that
had a program included with it that was of absolutely no value to
me, making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a
much
higher price for a full version of Microsoft Office if I wanted to
use that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade
and got
the Order Confirmation, I was unaware that it was not available to
me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key
to work
and install the program.

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]

My compute, an HP Pavilion a1520n AMD 3800 duo core came with a
trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the
full version
of
MS Office Student and Teacher Edition for $149, which I took
advantage of.
I
was given an activation key as part of the receipt and told to go
back to
the
Activation/Setup Wizard and enter this new key. When I did so, I
was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do
not know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I
cannot
get
any Office Activation/Setup Wizard to open.

 

[JoAnn Paules [MVP]]

I'll pass your info along to a fellow MVP who's been looking into issues
with people who pay for the software and never get a CD.

I would *strongly* suggest you gather whatever proof you have that you paid
for the product key and then try calling Microsoft. I can't promise anything
but... The phone number can be found in this article:

How and when to contact Microsoft Customer Service
http://support.microsoft.com/kb/295539/

(Next time, buy you software from someplace where you get the CDs in hand,
like Amazon.com. Their prices are much better than most. Plus consider
getting an edition that can be upgraded. The STE cannot be.)

--

JoAnn Paules
MVP Microsoft [Publisher]

I paid the $149 to Microsoft. As I said in my original email, during the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial" version
or
updating then and there for the full version...the latter being the option
I
chose. Once the option to upgrade is chosen, you are immediately taken to
the MICROSOFT store for the purchase. At the end of that purchase, an
"Orfer
Confirmation" is printed out with a "transaction number"--mine is 705661
and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 - 10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new Product
Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard is
not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help menu
to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions and a
page came up for me to put in the product key. Upon doing so, I was then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a disk
to
insert, nor do I have a clue what the correct path is... when I clicked on
cancel, I was told to "wait while the Office installation was rolled back"

I should also say that when I chose the update, the information given was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should have
had one to do this upgrade, it should have been disclosed prior to my
choice
or I would not have selected the upgrade. I knew and so does everyone
else
in the world know that disks are not provided with computer purchases...
Microsoft includes "bundled" software with various trials just to get the
consumer to upgrade to the full version... I would think that the process
would be simple... Most consumers, myself included, do not care to pay
over
$100 for an upgrade only to find that included with their upgrade is the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that anyone
can
upgrade and at least have a market of 100% of the purchasing public rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer that
had a program included with it that was of absolutely no value to me,
making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use
that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and
got
the Order Confirmation, I was unaware that it was not available to me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key to
work
and install the program.

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]

My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the full
version
of
MS Office Student and Teacher Edition for $149, which I took advantage
of.
I
was given an activation key as part of the receipt and told to go back
to
the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not
know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot
get
any Office Activation/Setup Wizard to open.

 

[Crotunda]

Excuse Me? I don't understand your comment or suggestion. First of all, I
bought the new computer from a reputable store... Circuit City. I did not
know until I got the computer home and opened the box that the CD for the OS
and included "bundled" software was not in the box, but already installed on
the computer. Second of all, I bought the upgrade directly from the
Microsoft Online Store.... are you saying it's not reputable? The Order
Confirmation said I would receive the upgrade CD from in 5 - 10 business
days, which have not elapsed yet, and I expect I will receive the CD,
however, it won't be worth anything since the "bundled" program that
Microsoft sold to HP to include in their computer can't be upgraded anyway...
regardless of the fact that a specific upgrade for $149 is offered by
Microsoft during activation and it's not until one reads the fine print or
has a problem and contacts Microsoft does one find out that the software
cannot infact be upgraded! The literature included with the computer
specifically states "the product can be "converted" to a full version with
the purchase of a product key from an online retailer" And I will be
contacting HP. The information about the trial version of STE should state
"this version cannot be "converted", but a full version of Office 2003 can be
purchased through an online retailer at full price"

I'll be sending back the upgrade CD to Microsoft when it arrives and getting
a refund of my $149..

I'll pass your info along to a fellow MVP who's been looking into issues
with people who pay for the software and never get a CD.

I would *strongly* suggest you gather whatever proof you have that you paid
for the product key and then try calling Microsoft. I can't promise anything
but... The phone number can be found in this article:

How and when to contact Microsoft Customer Service
http://support.microsoft.com/kb/295539/

(Next time, buy you software from someplace where you get the CDs in hand,
like Amazon.com. Their prices are much better than most. Plus consider
getting an edition that can be upgraded. The STE cannot be.)

--

JoAnn Paules
MVP Microsoft [Publisher]

I paid the $149 to Microsoft. As I said in my original email, during the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial" version
or
updating then and there for the full version...the latter being the option
I
chose. Once the option to upgrade is chosen, you are immediately taken to
the MICROSOFT store for the purchase. At the end of that purchase, an
"Orfer
Confirmation" is printed out with a "transaction number"--mine is 705661
and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 - 10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new Product
Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard is
not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help menu
to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions and a
page came up for me to put in the product key. Upon doing so, I was then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a disk
to
insert, nor do I have a clue what the correct path is... when I clicked on
cancel, I was told to "wait while the Office installation was rolled back"

I should also say that when I chose the update, the information given was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should have
had one to do this upgrade, it should have been disclosed prior to my
choice
or I would not have selected the upgrade. I knew and so does everyone
else
in the world know that disks are not provided with computer purchases...
Microsoft includes "bundled" software with various trials just to get the
consumer to upgrade to the full version... I would think that the process
would be simple... Most consumers, myself included, do not care to pay
over
$100 for an upgrade only to find that included with their upgrade is the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that anyone
can
upgrade and at least have a market of 100% of the purchasing public rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer that
had a program included with it that was of absolutely no value to me,
making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use
that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and
got
the Order Confirmation, I was unaware that it was not available to me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key to
work
and install the program.

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]




My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the full
version
of
MS Office Student and Teacher Edition for $149, which I took advantage
of.
I
was given an activation key as part of the receipt and told to go back
to
the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not
know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot
get
any Office Activation/Setup Wizard to open.

 

[JoAnn Paules [MVP]]

Whoa - I'm not saying you didn't get your computer from a less than
reputable place. What I am saying is that I would rather have my software in
my grubby little paws and not something that I've downloaded, especially at
that price. I have some software that I've paid for a download only. Two
programs, both under $20.

(For future reference, when a manufacturer has all of the software
pre-installed, there are generally steps for how to create back-up CDs. That
is one of many reasons why the price of computers is so low. They give you
absolutely nothing they don't have to or that you haven't paid for.)

Although buying Microsoft software from Microsoft is safe, there are better
prices from reputable dealers, like Amazon.com.

Just so you know, you did not buy an "upgrade", you paid for a full version.
There is a big difference. Ask anyone who paid for an upgrade and doesn't
have a qualifying product.

--

JoAnn Paules
MVP Microsoft [Publisher]

Excuse Me? I don't understand your comment or suggestion. First of all,
I
bought the new computer from a reputable store... Circuit City. I did not
know until I got the computer home and opened the box that the CD for the
OS
and included "bundled" software was not in the box, but already installed
on
the computer. Second of all, I bought the upgrade directly from the
Microsoft Online Store.... are you saying it's not reputable? The Order
Confirmation said I would receive the upgrade CD from in 5 - 10 business
days, which have not elapsed yet, and I expect I will receive the CD,
however, it won't be worth anything since the "bundled" program that
Microsoft sold to HP to include in their computer can't be upgraded
anyway...
regardless of the fact that a specific upgrade for $149 is offered by
Microsoft during activation and it's not until one reads the fine print or
has a problem and contacts Microsoft does one find out that the software
cannot infact be upgraded! The literature included with the computer
specifically states "the product can be "converted" to a full version with
the purchase of a product key from an online retailer" And I will be
contacting HP. The information about the trial version of STE should
state
"this version cannot be "converted", but a full version of Office 2003 can
be
purchased through an online retailer at full price"

I'll be sending back the upgrade CD to Microsoft when it arrives and
getting
a refund of my $149..

I'll pass your info along to a fellow MVP who's been looking into issues
with people who pay for the software and never get a CD.

I would *strongly* suggest you gather whatever proof you have that you
paid
for the product key and then try calling Microsoft. I can't promise
anything
but... The phone number can be found in this article:

How and when to contact Microsoft Customer Service
http://support.microsoft.com/kb/295539/

(Next time, buy you software from someplace where you get the CDs in
hand,
like Amazon.com. Their prices are much better than most. Plus consider
getting an edition that can be upgraded. The STE cannot be.)

--

JoAnn Paules
MVP Microsoft [Publisher]

I paid the $149 to Microsoft. As I said in my original email, during
the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial"
version
or
updating then and there for the full version...the latter being the
option
I
chose. Once the option to upgrade is chosen, you are immediately taken
to
the MICROSOFT store for the purchase. At the end of that purchase, an
"Orfer
Confirmation" is printed out with a "transaction number"--mine is
705661
and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 -
10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new Product
Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard
is
not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help
menu
to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions
and a
page came up for me to put in the product key. Upon doing so, I was
then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a
disk
to
insert, nor do I have a clue what the correct path is... when I clicked
on
cancel, I was told to "wait while the Office installation was rolled
back"

I should also say that when I chose the update, the information given
was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should
have
had one to do this upgrade, it should have been disclosed prior to my
choice
or I would not have selected the upgrade. I knew and so does everyone
else
in the world know that disks are not provided with computer
purchases...
Microsoft includes "bundled" software with various trials just to get
the
consumer to upgrade to the full version... I would think that the
process
would be simple... Most consumers, myself included, do not care to pay
over
$100 for an upgrade only to find that included with their upgrade is
the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that
anyone
can
upgrade and at least have a market of 100% of the purchasing public
rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer
that
had a program included with it that was of absolutely no value to me,
making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use
that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and
got
the Order Confirmation, I was unaware that it was not available to me
if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key to
work
and install the program.

:

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]




My compute, an HP Pavilion a1520n AMD 3800 duo core came with a
trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the full
version
of
MS Office Student and Teacher Edition for $149, which I took
advantage
of.
I
was given an activation key as part of the receipt and told to go
back
to
the
Activation/Setup Wizard and enter this new key. When I did so, I
was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not
know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I
cannot
get
any Office Activation/Setup Wizard to open.

 

[ANONYMOUS]

Try this link which gives you step by step instructions how to upgrade
your product to full version without the CD: The site is "reputable" I
promise you!

http://www.microsoft.com/office/trial/convert.mspx

Please let us know if it helps.

Regards,

Excuse Me? I don't understand your comment or suggestion. First of all, I
bought the new computer from a reputable store... Circuit City. I did not
know until I got the computer home and opened the box that the CD for the OS
and included "bundled" software was not in the box, but already installed on
the computer. Second of all, I bought the upgrade directly from the
Microsoft Online Store.... are you saying it's not reputable? The Order
Confirmation said I would receive the upgrade CD from in 5 - 10 business
days, which have not elapsed yet, and I expect I will receive the CD,
however, it won't be worth anything since the "bundled" program that
Microsoft sold to HP to include in their computer can't be upgraded anyway...
regardless of the fact that a specific upgrade for $149 is offered by
Microsoft during activation and it's not until one reads the fine print or
has a problem and contacts Microsoft does one find out that the software
cannot infact be upgraded! The literature included with the computer
specifically states "the product can be "converted" to a full version with
the purchase of a product key from an online retailer" And I will be
contacting HP. The information about the trial version of STE should state
"this version cannot be "converted", but a full version of Office 2003 can be
purchased through an online retailer at full price"

I'll be sending back the upgrade CD to Microsoft when it arrives and getting
a refund of my $149..

I'll pass your info along to a fellow MVP who's been looking into issues
with people who pay for the software and never get a CD.

I would *strongly* suggest you gather whatever proof you have that you paid
for the product key and then try calling Microsoft. I can't promise anything
but... The phone number can be found in this article:

How and when to contact Microsoft Customer Service
http://support.microsoft.com/kb/295539/

(Next time, buy you software from someplace where you get the CDs in hand,
like Amazon.com. Their prices are much better than most. Plus consider
getting an edition that can be upgraded. The STE cannot be.)

--

JoAnn Paules
MVP Microsoft [Publisher]

I paid the $149 to Microsoft. As I said in my original email, during the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial" version
or
updating then and there for the full version...the latter being the option
I
chose. Once the option to upgrade is chosen, you are immediately taken to
the MICROSOFT store for the purchase. At the end of that purchase, an
"Orfer
Confirmation" is printed out with a "transaction number"--mine is 705661
and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 - 10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new Product
Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard is
not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help menu
to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions and a
page came up for me to put in the product key. Upon doing so, I was then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a disk
to
insert, nor do I have a clue what the correct path is... when I clicked on
cancel, I was told to "wait while the Office installation was rolled back"

I should also say that when I chose the update, the information given was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should have
had one to do this upgrade, it should have been disclosed prior to my
choice
or I would not have selected the upgrade. I knew and so does everyone
else
in the world know that disks are not provided with computer purchases...
Microsoft includes "bundled" software with various trials just to get the
consumer to upgrade to the full version... I would think that the process
would be simple... Most consumers, myself included, do not care to pay
over
$100 for an upgrade only to find that included with their upgrade is the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that anyone
can
upgrade and at least have a market of 100% of the purchasing public rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer that
had a program included with it that was of absolutely no value to me,
making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use
that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and
got
the Order Confirmation, I was unaware that it was not available to me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key to
work
and install the program.

:

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]




My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the full
version
of
MS Office Student and Teacher Edition for $149, which I took advantage
of.
I
was given an activation key as part of the receipt and told to go back
to
the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not
know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot
get
any Office Activation/Setup Wizard to open.