How do I keep Outlook 2007/Accounting 2007 from crashing?

[Chuck]

Stats first:
OS: Vista
Processor: Intel Core 2 Duo T5250 @ 1.5 GHz
RAM: 2046 MB
System Type: 32 bit

I have been using MS Small Business w/BCM 2007 religously since August 07,
but Outlook and Accounting keep crashing for whatever reason. BCM doesn't
distinguish regular contacts from business contacts anymore, I cannot sync
Outlook to my Windows Mobile 6 Smartphone, Accounting continually freezes,
email is getting lost, but on the positive side the BCM database is still
intact and that's why I still have hope. I have tried repairing, I have tried
troubleshooting, I have tried calling MS, but all to no avail. This is my
last resort. Can someone please help me? Please email me if you can at
(e-mail address removed).

 

[Roady [MVP]]

Any info on the crash itself?
When exactly does it crash?
When doing what?
Steps to reproduce?
What is being logged to the Event Viewer?
Which account types do you have configured?

 

[Chuck]

Any info on the crash itself?

Nothing is logged. I just get a dialog box that says "Something has caused
Outlook to stop working" Then "Microsoft Office Outlook restarting..." or my
favorite "A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." That's it.

When exactly does it crash?

When I press the "Send/Receive" button, Tools: Customize, New Business
Contact button, New Business Opportunity in BCM, or when I just attempt to
open Accounting 2007.

When doing what?

Anything useful and productive.

Steps to reproduce?

Accounting 2007: Double click the MS Accounting 2007 shortcut, or click the
MS Accounting 2007 icon once unter Start: All Programs.

Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc. You
cannot use it, but you can view contacts, opportunities, calander, etc.

What is being logged to the Event Viewer?
Nothing.

Which account types do you have configured?

Email: POP3.

 

[Chuck]

Any info on the crash itself?

Nothing is logged. I just get a dialog box that says "Something has caused
Outlook to stop working" Then "Microsoft Office Outlook restarting..." or my
favorite "A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." That's it.

When exactly does it crash?

When I press the "Send/Receive" button, Tools: Customize, New Business
Contact button, New Business Opportunity in BCM, or when I just attempt to
open Accounting 2007.

When doing what?

Anything useful and productive.

Steps to reproduce?

Accounting 2007: Double click the MS Accounting 2007 shortcut, or click the
MS Accounting 2007 icon once unter Start: All Programs.

Outlook 2007: Do anything with contacts, mail, customizations, BCM, etc. You
cannot use it, but you can view contacts, opportunities, calander, etc.

What is being logged to the Event Viewer?
Nothing.

Which account types do you have configured?

Email: POP3.

 

[Roady [MVP]]

Make sure you are looking in the Application Log in the Event Viewer. There
is no way that an application crashes and nothing gets logged to the Event
Viewer.

As for Accounting; use an Accounting newsgroup instead.

 

[Chuck]

I apologize for my ignorance. Here is what the Log stated:

ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6023.5000, Microsoft Office Version: 12.0.4518.1014. This session lasted
2257 seconds with 0 seconds of active time. This session ended with a crash.

and this happy data:

- System

- Provider

[ Name] Microsoft Office 12 Sessions

- EventID 7001

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-10-06T23:05:11.000Z

EventRecordID 777

Channel OSession

Computer Chuck-LappyETSC

Security


- EventData

6
Microsoft Office Outlook
12.0.6023.5000
12.0.4518.1014
2257
0