how do I make mail merge available

J

JJ

The mail merge in word 2000 shows the icons on the toolbar but they are
dimmed and unavailable to use. How do I make the available?
 
P

Peter Jamieson

Normally,
a. once you have created a mail merge main document, the toolbar is
displayed and the buttons are enabled.
b. the toolbar is not displayed when a mailmerge main document is not open.

Is it possible that someone has put the Mailmerge buttons onto a
non-mailmerge toolbar (i.e. so that they are available for a non-mailmerge
document, but would not be enabled) ?

Are you even able to open the "Mailmerge Helper" option and see what type of
merge document your active document is?

Peter Jamieson
 

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