HOW DO I MEND "Error: 5501"

[MW misc]

Thanks for this but as I am not a techno person I do not understand:

Your Exchange account is misconfigured. Your administrator needs to add
the account's SMTP email address to the account as a valid email
address. Otherwise your server thinks the Mac is trying to use it as a
relay server, which is often used by spammers.

How do I configure this and who is the administrator i.e. is this
administrator our ISP Freeserve or our email address provider
nameplanet.com?!

Thanks for your help as we are flummoxed by this and not being able to send
emails a real pain in the neck!

Thanks

Thanks

MW

P.S. Please CC all replies directly to

<[email protected]>

as well as posted here to Newsgroup as we will get emails first - Thanks.

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[Diane Poremsky [MVP]]

Do you have SMTP authentication enabled? The mail server at 10.1.50.1 is not configured as an open relay and you need to enter a username and password to send email.

You don't say which version of outlook, so I can only give general directions on where to look - tools, accounts, open the account settings and look on the outgoing server tab for authentication settings.



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



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Your Exchange account is misconfigured. Your administrator needs to add
the account's SMTP email address to the account as a valid email
address. Otherwise your server thinks the Mac is trying to use it as a
relay server, which is often used by spammers.

How do I configure this and who is the administrator i.e. is this administrator our ISP Freeserve or our email address provider nameplanet.com?!

Thanks for your help as we are flummoxed by this and not being able to send emails a real pain in the neck!

Thanks

Thanks

MW

P.S. Please CC all replies directly to

<[email protected]>

as well as posted here to Newsgroup as we will get emails first - Thanks.

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