Please provide the following information:
1) Version of Outlook
2) Email environment: Exchange, POP3, etc.
3) Does the user have a PST? If so, what is the size?
4) Are there any error messages/numbers?
5) Have you checked the application event viewer for any Outlook or
Office-related errors? If there are, what are the Event ID number(s) &
source(s)?
6) What troubleshooting steps have you taken yourself, so you're not told to
take steps you've already tried?
7) Is the antivirus scanning incoming/outgoing mail?
8) What is the polling frequency for mail?
9) Are there any COMs, Add Ins, synch software (for handheld), Fax software
running?
