how do I record my telephone conversation on word doc thru phone

[Phil]

Our customer service department would like word to record the conversation
with the customer to make sure everything is recorded accurately - Our
company is a Class 3 FDA certified medical device company and it beats long
hand. We are using the CISCO IP phone hooked up thru the pc.

 

[Yves Dhondt]

You would have to use some kind of speech-to-text functionality. You could
try to set up a system using the Windows built-in functionality
(http://www.ehow.com/how_5892740_speech-text-office-2007.html) or you could
look for a more professional solution as offered by companies like
Dictaphone (now Nuance, http://www.nuance.com/healthcare/). There are
probably other companies offering similar systems, it's just the only one I
ever used.

Note that recording phone calls without the explicit permission of all the
involved parties is probably illegal in most countries.

Yves

 

[Peter T. Daniels]

Different states of the US have different requirements -- some need
permission from both parties, others need permission only from one of
the parties.