R
Rachel
I got a new computer and need to reinstall the software, but my disk is too
scratched to use. What do I do?
scratched to use. What do I do?
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A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
A
ANONYMOUS
It all depends on which software you are trying to install and how old
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
it is. If the product is relatively new then you can get replacement
CDs from Microsoft (for a small handling charge). If it is old - Office
2000 and before, then I am afraid there isn't anything you can do other
then to get a new version of Office say Office 2003.
Have yo tried cleaning the surface of the CD with a damp cloth/sponge?
Can you read anything from the CD?
hth
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
C
Cari \(MS-MVP\)
If it's a version still being supported:
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
D
David R. Norton MVP
I got a new computer and need to reinstall the software, but my
disk is too scratched to use. What do I do?
ANONYMOUS has already given you some good answers, there's one more
thing you might try. If your computer has a CD or DVD writer in
addition to your CD/DVD drive try putting the disk into the writer and
see if it can read it. I've sometimes found badly scratched CDs can be
read by the CD writer even though the CD reader cannot read them.
I'm not sure why this might be?
Last, if you have an older CD that can't be replaced see if you can
read it on someone else's machine with a CD writer and if so, ask them
to burn you a copy.
D
David R. Norton MVP
I got a new computer and need to reinstall the software, but my
disk is too scratched to use. What do I do?
ANONYMOUS has already given you some good answers, there's one more
thing you might try. If your computer has a CD or DVD writer in
addition to your CD/DVD drive try putting the disk into the writer and
see if it can read it. I've sometimes found badly scratched CDs can be
read by the CD writer even though the CD reader cannot read them.
I'm not sure why this might be?
Last, if you have an older CD that can't be replaced see if you can
read it on someone else's machine with a CD writer and if so, ask them
to burn you a copy.
D
David R. Norton MVP
I got a new computer and need to reinstall the software, but my
disk is too scratched to use. What do I do?
ANONYMOUS has already given you some good answers, there's one more
thing you might try. If your computer has a CD or DVD writer in
addition to your CD/DVD drive try putting the disk into the writer and
see if it can read it. I've sometimes found badly scratched CDs can be
read by the CD writer even though the CD reader cannot read them.
I'm not sure why this might be?
Last, if you have an older CD that can't be replaced see if you can
read it on someone else's machine with a CD writer and if so, ask them
to burn you a copy.
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