How do I SEND AS an Exchange distribution group

[Bill Williams (DHL)]

Groupie Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by which I
mean say 3 accounts all send out emails, all with the same group email
address in the FROM from field (or perhaps the REPLY TO).

[The REPLY TO facility in Outlook is clumsy beyond usability requiring a
tedious
procedure on EACH & EVERY mail sent. I've not found any method of setting
a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address by
selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant stuff in
the help files..

I was most irritated to find that assigning SEND AS permissions from a
distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment that deals
with Users and Groups looks like the Acive Directory but the proprty doalog
boxes are not the same as those in the actual Active Directory control box
and Server Management has no indication that additional facilities are
available in the other program. That ommission wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of that
distribution group,I can still find no facility in Outlook 2003 which lets
one of thes users do a Send As for the distribution group. There does appear
to be facilities to select an alternative account for Send as, but there is
no way of turning the Distribution Group Archive mailbox into an account that
can be used in this manner; one cannot have multiple exchange accounts and I
doubt that one can set an exchange account up having a public folder as the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address by
selecting appropriate from address.


Bill²

 

[Roady [MVP]]

To begin with; you are in the wrong newsgroup as Outlook doesn't play any
part in this configuration wise. Still, to help you on your way;

It's not "clumsy" in Outlook but you are simply confused in the way how
distribution lists work and how mailing lists work. Sounds like you want a
mailing list instead of a distribution list since you want the mailing list
in the To line when pressing reply. For this the user should indeed put the
DL address in both the From and To line.

Send As can be set through both AD as ESM. It really took you hours? I don't
want to sound nasty but it sounds like you could do with an Exchange course
as knowing how to set permissions and security settings are part of the
administration basics. Setting permissions on an individual level really
isn't necessary nor do you want to as membership changes you'll either have
to set it again and when you forget you'll end up with orphaned security
settings. It's always best to set permissions via the means of security
groups which contain the people who are allowed those permissions and you
already have that group; the DL which can be "upgraded" to security groups
(again; AD permission basics). Give that group Send As permissions for
itself and you're done!

If this list is meant for internal discussions and should mimic a mailing
list consider using a Public Folder instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message Groupie Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by which I
mean say 3 accounts all send out emails, all with the same group email
address in the FROM from field (or perhaps the REPLY TO).

[The REPLY TO facility in Outlook is clumsy beyond usability requiring a
tedious
procedure on EACH & EVERY mail sent. I've not found any method of setting
a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address by
selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant stuff in
the help files..

I was most irritated to find that assigning SEND AS permissions from a
distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment that deals
with Users and Groups looks like the Acive Directory but the proprty doalog
boxes are not the same as those in the actual Active Directory control box
and Server Management has no indication that additional facilities are
available in the other program. That ommission wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of that
distribution group,I can still find no facility in Outlook 2003 which lets
one of thes users do a Send As for the distribution group. There does appear
to be facilities to select an alternative account for Send as, but there is
no way of turning the Distribution Group Archive mailbox into an account
that
can be used in this manner; one cannot have multiple exchange accounts and I
doubt that one can set an exchange account up having a public folder as the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address by
selecting appropriate from address.


Bill²

 

[Bill Williams (DHL)]

You appear to have misunderstood. This is nothing to do with distribution
LISTS or mailing lists, which are outgoing mail features. This is to do with
Exchange/SBS distribution GROUPS, which are incoming mail features. I had
dealt with the Exchange aspects and this query was to do with the
corresponding Outlook aspects.

Think of a scenario like a legal-issues-support-group where you have say 3
or 4 people on a team. working shifts. Each has their own windows login
account and support queries always come in as emails on say
legalsupport@domain (for example published on a website). You set up a
distribution GROUP so that mail to legalsupport@domain goes to each of Tom,
Dick and Harry the team members. If you leave the Exchange/Outlook aspects
set as default, what happens is that say Dick responds to a user query, his
reply goes out as FROM dick@domain, when the user sends back followup
information using REPLY, it comes back as TO dick@domain. If Dick is now
off-shift the other support members do not see the response and the
legal-issue support situation is delayed until Dick comes back on shift. It
could work by having each of Tom, Dick and Harry monitor each others
mailboxes, but this is messy; it would be much more sensible to arrange that
all the emails of any of Tom or Dick or Harry always have a FROM address of
legalsupport@domain, or that they have a REPLY TO address of
legalsupport@domain.

The Reply To facility in outlook IS clumsy in my opinion, because it takes
about two clicks and a Select or type-in of the Reply to address, for each &
every message sent; the Reply To field is cleared after every message, this
situation would be intolerable and error prone in the above support scenario.
The Reply To field is also invisible on the email composing form and the
route to reach it is via the somewhat weird VIEW...OPTIONS.. Is Outlook the
ONLY MS program that has OPTIONS under VIEW instead of under TOOLS?

I don't want to sound nasty but it sounds like you could do with
an Exchange course

I feel that it is quite reasonable of me to have commented that the main
administration tool of SMALL BUSINESS SERVER 2003 is misleading in that it
does not contain dialog boxes identical to those in the corresponding Active
Directory tool and does not indicate that additional facilities are available
in the other tool. Typical customers of SBS should not be expected to attend
expensive Exchange courses to set up scenarios such as that above. Most of
the other features relating to mailbox permissions ARE in the main tool:
"Server Management"

My mention of setting individual permissions, was merely a test situation,
to avoid any potential complications with yet another level of indirection
while testing the Outlokk situation. It was my full intent to assign the
relevant permissions to a Security Group containing the same members when the
Outlook methods had been clarified.

Send As can be set through both AD as ESM.

Really? Just try to set the Send As of a Distribution Group under ESM of
SBS2003


Bill

To begin with; you are in the wrong newsgroup as Outlook doesn't play any
part in this configuration wise. Still, to help you on your way;

It's not "clumsy" in Outlook but you are simply confused in the way how
distribution lists work and how mailing lists work. Sounds like you want a
mailing list instead of a distribution list since you want the mailing list
in the To line when pressing reply. For this the user should indeed put the
DL address in both the From and To line.

Send As can be set through both AD as ESM. It really took you hours? I don't
want to sound nasty but it sounds like you could do with an Exchange course
as knowing how to set permissions and security settings are part of the
administration basics. Setting permissions on an individual level really
isn't necessary nor do you want to as membership changes you'll either have
to set it again and when you forget you'll end up with orphaned security
settings. It's always best to set permissions via the means of security
groups which contain the people who are allowed those permissions and you
already have that group; the DL which can be "upgraded" to security groups
(again; AD permission basics). Give that group Send As permissions for
itself and you're done!

If this list is meant for internal discussions and should mimic a mailing
list consider using a Public Folder instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message Groupie Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by which I
mean say 3 accounts all send out emails, all with the same group email
address in the FROM from field (or perhaps the REPLY TO).

[The REPLY TO facility in Outlook is clumsy beyond usability requiring a
tedious
procedure on EACH & EVERY mail sent. I've not found any method of setting
a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address by
selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant stuff in
the help files..

I was most irritated to find that assigning SEND AS permissions from a
distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment that deals
with Users and Groups looks like the Acive Directory but the proprty doalog
boxes are not the same as those in the actual Active Directory control box
and Server Management has no indication that additional facilities are
available in the other program. That ommission wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of that
distribution group,I can still find no facility in Outlook 2003 which lets
one of thes users do a Send As for the distribution group. There does appear
to be facilities to select an alternative account for Send as, but there is
no way of turning the Distribution Group Archive mailbox into an account
that
can be used in this manner; one cannot have multiple exchange accounts and I
doubt that one can set an exchange account up having a public folder as the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address by
selecting appropriate from address.


Bill²

 

[Roady [MVP]]

A dedicated mailbox or mail enabled Public Folder will probably better suit
your needs. This way you can also keep up with what has been replied to and
what not. With a DL this would be unclear to the other receiving members so
a single mail could end up getting multiple responses. That might be good
when asking for help but not so good when ordering (from the perspective of
a customer).

The fact that "Reply To" gets a reset actually makes sense. For instance
when you mail me, and it is not up to me to solve it I mail you back with
"Thank you, I've forwarded it to the correct person. If you need to contact
him simply press Reply" and set the Reply To action. The message is never
supposed to end up with me again and you can now just reply to each other
and there is no more need to set the Reply To message property.

When you create a separate mailbox the Send As will automatically be set to
the address of that mailbox when replying.

"> Send As can be set through both AD as ESM.
Really? Just try to set the Send As of a Distribution Group under ESM of
SBS2003"

You might be right on that one. I was thinking about mail enabled Public
Folders. But then again; you never created the DL through ESM either (I'm
not using SBS though but Exchange).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message You appear to have misunderstood. This is nothing to do with distribution
LISTS or mailing lists, which are outgoing mail features. This is to do with
Exchange/SBS distribution GROUPS, which are incoming mail features. I had
dealt with the Exchange aspects and this query was to do with the
corresponding Outlook aspects.

Think of a scenario like a legal-issues-support-group where you have say 3
or 4 people on a team. working shifts. Each has their own windows login
account and support queries always come in as emails on say
legalsupport@domain (for example published on a website). You set up a
distribution GROUP so that mail to legalsupport@domain goes to each of Tom,
Dick and Harry the team members. If you leave the Exchange/Outlook aspects
set as default, what happens is that say Dick responds to a user query, his
reply goes out as FROM dick@domain, when the user sends back followup
information using REPLY, it comes back as TO dick@domain. If Dick is now
off-shift the other support members do not see the response and the
legal-issue support situation is delayed until Dick comes back on shift. It
could work by having each of Tom, Dick and Harry monitor each others
mailboxes, but this is messy; it would be much more sensible to arrange that
all the emails of any of Tom or Dick or Harry always have a FROM address of
legalsupport@domain, or that they have a REPLY TO address of
legalsupport@domain.

The Reply To facility in outlook IS clumsy in my opinion, because it takes
about two clicks and a Select or type-in of the Reply to address, for each &
every message sent; the Reply To field is cleared after every message, this
situation would be intolerable and error prone in the above support
scenario.
The Reply To field is also invisible on the email composing form and the
route to reach it is via the somewhat weird VIEW...OPTIONS.. Is Outlook
the
ONLY MS program that has OPTIONS under VIEW instead of under TOOLS?

I don't want to sound nasty but it sounds like you could do with
an Exchange course

I feel that it is quite reasonable of me to have commented that the main
administration tool of SMALL BUSINESS SERVER 2003 is misleading in that it
does not contain dialog boxes identical to those in the corresponding Active
Directory tool and does not indicate that additional facilities are
available
in the other tool. Typical customers of SBS should not be expected to
attend
expensive Exchange courses to set up scenarios such as that above. Most of
the other features relating to mailbox permissions ARE in the main tool:
"Server Management"

My mention of setting individual permissions, was merely a test situation,
to avoid any potential complications with yet another level of indirection
while testing the Outlokk situation. It was my full intent to assign the
relevant permissions to a Security Group containing the same members when
the
Outlook methods had been clarified.

Send As can be set through both AD as ESM.

Really? Just try to set the Send As of a Distribution Group under ESM of
SBS2003


Bill

To begin with; you are in the wrong newsgroup as Outlook doesn't play any
part in this configuration wise. Still, to help you on your way;

It's not "clumsy" in Outlook but you are simply confused in the way how
distribution lists work and how mailing lists work. Sounds like you want a
mailing list instead of a distribution list since you want the mailing
list
in the To line when pressing reply. For this the user should indeed put
the
DL address in both the From and To line.

Send As can be set through both AD as ESM. It really took you hours? I
don't
want to sound nasty but it sounds like you could do with an Exchange
course
as knowing how to set permissions and security settings are part of the
administration basics. Setting permissions on an individual level really
isn't necessary nor do you want to as membership changes you'll either
have
to set it again and when you forget you'll end up with orphaned security
settings. It's always best to set permissions via the means of security
groups which contain the people who are allowed those permissions and you
already have that group; the DL which can be "upgraded" to security groups
(again; AD permission basics). Give that group Send As permissions for
itself and you're done!

If this list is meant for internal discussions and should mimic a mailing
list consider using a Public Folder instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message Groupie Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by which I
mean say 3 accounts all send out emails, all with the same group email
address in the FROM from field (or perhaps the REPLY TO).

[The REPLY TO facility in Outlook is clumsy beyond usability requiring a
tedious
procedure on EACH & EVERY mail sent. I've not found any method of setting
a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address by
selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant stuff in
the help files..

I was most irritated to find that assigning SEND AS permissions from a
distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment that deals
with Users and Groups looks like the Acive Directory but the proprty
doalog
boxes are not the same as those in the actual Active Directory control box
and Server Management has no indication that additional facilities are
available in the other program. That ommission wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of that
distribution group,I can still find no facility in Outlook 2003 which lets
one of thes users do a Send As for the distribution group. There does
appear
to be facilities to select an alternative account for Send as, but there
is
no way of turning the Distribution Group Archive mailbox into an account
that
can be used in this manner; one cannot have multiple exchange accounts and
I
doubt that one can set an exchange account up having a public folder as
the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address by
selecting appropriate from address.


Bill²

 

[Bill Williams (DHL)]

A dedicated mailbox or mail enabled Public Folder will probably better suit

your needs.

Ah, but this is what I am trying to use... When a distribution GROUP is
defined in SBS2003, you get the facility to declare all the members and also
to define a public folder which is used as an archive of the 'incoming' mail
to that email address. [at this stage I don't know if it also stores outgoing
messages created by the Send As facility because I cant get that to work]. I
just checked and I can find no structural difference between this public
archive folder and a public folder that I create directly with ESM; the
properties look the same each have associated email addresses and if I use
Action to Mail Enable them, they both say that they are already mail enabled.

What I can't seem to find out is how one uses Outlook to 'connect' to one of
these mail enabled public folders in such a manner that Outlook is 'allowed'
to use the email address of the public folder as the FROM or REPLY TO
address. One can't have two Exchange accounts on Outlook and indeed I doubt
that even without a regular Exchange account, a user could not connect as an
exchange account to the public folder mailbox, because they have no
account-name and password to latch onto.

I take it that a 'dedicated mailbox' would require creating a dummy Windows
user in Active Directory which is never logged into as a windows user but
allowing all members of the team to add that to their Outlook's as per
delegation.

The fact that "Reply To" gets a reset actually makes sense. For instance
when you mail me, and it is not up to me to solve it I mail you back with
"Thank you, I've forwarded it to the correct person. If you need to contact
him simply press Reply" and set the Reply To action. The message is never
supposed to end up with me again and you can now just reply to each other
and there is no more need to set the Reply To message property.

That's one scenario, mine is another, Outlook does not appear to let me use
my scenario. Outlook Express on the other hand makes it dead easy, the REPLY
TO in OE being a permanent function of an email account. Outlook's action
would not be so annoying, if the FROM or the REPLY TO was optionally
displayable on the message composing form and if it was a simple drop down
selector of all the valid Send As addresses for this user, perhaps with a
tick box for freezing on one of the entries.

When you create a separate mailbox the Send As will automatically be set to
the address of that mailbox when replying.

With the integration of Exchange into Active Directory in SBS2003 I can't
see any obvious way of creating a mailbox that is not associated directly
with a Windows User account.

Regards
Bill Williams

A dedicated mailbox or mail enabled Public Folder will probably better suit
your needs. This way you can also keep up with what has been replied to and
what not. With a DL this would be unclear to the other receiving members so
a single mail could end up getting multiple responses. That might be good
when asking for help but not so good when ordering (from the perspective of
a customer).

The fact that "Reply To" gets a reset actually makes sense. For instance
when you mail me, and it is not up to me to solve it I mail you back with
"Thank you, I've forwarded it to the correct person. If you need to contact
him simply press Reply" and set the Reply To action. The message is never
supposed to end up with me again and you can now just reply to each other
and there is no more need to set the Reply To message property.

When you create a separate mailbox the Send As will automatically be set to
the address of that mailbox when replying.

"> Send As can be set through both AD as ESM.
Really? Just try to set the Send As of a Distribution Group under ESM of
SBS2003"

You might be right on that one. I was thinking about mail enabled Public
Folders. But then again; you never created the DL through ESM either (I'm
not using SBS though but Exchange).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message You appear to have misunderstood. This is nothing to do with distribution
LISTS or mailing lists, which are outgoing mail features. This is to do with
Exchange/SBS distribution GROUPS, which are incoming mail features. I had
dealt with the Exchange aspects and this query was to do with the
corresponding Outlook aspects.

Think of a scenario like a legal-issues-support-group where you have say 3
or 4 people on a team. working shifts. Each has their own windows login
account and support queries always come in as emails on say
legalsupport@domain (for example published on a website). You set up a
distribution GROUP so that mail to legalsupport@domain goes to each of Tom,
Dick and Harry the team members. If you leave the Exchange/Outlook aspects
set as default, what happens is that say Dick responds to a user query, his
reply goes out as FROM dick@domain, when the user sends back followup
information using REPLY, it comes back as TO dick@domain. If Dick is now
off-shift the other support members do not see the response and the
legal-issue support situation is delayed until Dick comes back on shift. It
could work by having each of Tom, Dick and Harry monitor each others
mailboxes, but this is messy; it would be much more sensible to arrange that
all the emails of any of Tom or Dick or Harry always have a FROM address of
legalsupport@domain, or that they have a REPLY TO address of
legalsupport@domain.

The Reply To facility in outlook IS clumsy in my opinion, because it takes
about two clicks and a Select or type-in of the Reply to address, for each &
every message sent; the Reply To field is cleared after every message, this
situation would be intolerable and error prone in the above support
scenario.
The Reply To field is also invisible on the email composing form and the
route to reach it is via the somewhat weird VIEW...OPTIONS.. Is Outlook
the
ONLY MS program that has OPTIONS under VIEW instead of under TOOLS?

I don't want to sound nasty but it sounds like you could do with
an Exchange course

I feel that it is quite reasonable of me to have commented that the main
administration tool of SMALL BUSINESS SERVER 2003 is misleading in that it
does not contain dialog boxes identical to those in the corresponding Active
Directory tool and does not indicate that additional facilities are
available
in the other tool. Typical customers of SBS should not be expected to
attend
expensive Exchange courses to set up scenarios such as that above. Most of
the other features relating to mailbox permissions ARE in the main tool:
"Server Management"

My mention of setting individual permissions, was merely a test situation,
to avoid any potential complications with yet another level of indirection
while testing the Outlokk situation. It was my full intent to assign the
relevant permissions to a Security Group containing the same members when
the
Outlook methods had been clarified.

Send As can be set through both AD as ESM.

Really? Just try to set the Send As of a Distribution Group under ESM of
SBS2003


Bill

To begin with; you are in the wrong newsgroup as Outlook doesn't play any
part in this configuration wise. Still, to help you on your way;

It's not "clumsy" in Outlook but you are simply confused in the way how
distribution lists work and how mailing lists work. Sounds like you want a
mailing list instead of a distribution list since you want the mailing
list
in the To line when pressing reply. For this the user should indeed put
the
DL address in both the From and To line.

Send As can be set through both AD as ESM. It really took you hours? I
don't
want to sound nasty but it sounds like you could do with an Exchange
course
as knowing how to set permissions and security settings are part of the
administration basics. Setting permissions on an individual level really
isn't necessary nor do you want to as membership changes you'll either
have
to set it again and when you forget you'll end up with orphaned security
settings. It's always best to set permissions via the means of security
groups which contain the people who are allowed those permissions and you
already have that group; the DL which can be "upgraded" to security groups
(again; AD permission basics). Give that group Send As permissions for
itself and you're done!

If this list is meant for internal discussions and should mimic a mailing
list consider using a Public Folder instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message Groupie Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by which I
mean say 3 accounts all send out emails, all with the same group email
address in the FROM from field (or perhaps the REPLY TO).

[The REPLY TO facility in Outlook is clumsy beyond usability requiring a
tedious
procedure on EACH & EVERY mail sent. I've not found any method of setting
a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address by
selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant stuff in
the help files..

I was most irritated to find that assigning SEND AS permissions from a
distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment that deals
with Users and Groups looks like the Acive Directory but the proprty
doalog
boxes are not the same as those in the actual Active Directory control box
and Server Management has no indication that additional facilities are
available in the other program. That ommission wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of that
distribution group,I can still find no facility in Outlook 2003 which lets
one of thes users do a Send As for the distribution group. There does
appear
to be facilities to select an alternative account for Send as, but there
is
no way of turning the Distribution Group Archive mailbox into an account
that
can be used in this manner; one cannot have multiple exchange accounts and
I
doubt that one can set an exchange account up having a public folder as
the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address by
selecting appropriate from address.


Bill²

 

[Lanwench [MVP - Exchange]]

In Bill Williams (DHL) <[email protected]> typed:

With the integration of Exchange into Active Directory in SBS2003 I
can't see any obvious way of creating a mailbox that is not
associated directly with a Windows User account.

That's right...if you want a shared mailbox, set up a dummy user.

Regards
Bill Williams

A dedicated mailbox or mail enabled Public Folder will probably
better suit your needs. This way you can also keep up with what has
been replied to and what not. With a DL this would be unclear to the
other receiving members so a single mail could end up getting
multiple responses. That might be good when asking for help but not
so good when ordering (from the perspective of a customer).

The fact that "Reply To" gets a reset actually makes sense. For
instance when you mail me, and it is not up to me to solve it I mail
you back with "Thank you, I've forwarded it to the correct person.
If you need to contact him simply press Reply" and set the Reply To
action. The message is never supposed to end up with me again and
you can now just reply to each other and there is no more need to
set the Reply To message property.

When you create a separate mailbox the Send As will automatically be
set to the address of that mailbox when replying.

"> Send As can be set through both AD as ESM.
Really? Just try to set the Send As of a Distribution Group under
ESM of SBS2003"

You might be right on that one. I was thinking about mail enabled
Public Folders. But then again; you never created the DL through ESM
either (I'm not using SBS though but Exchange).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
"Bill Williams (DHL)" <[email protected]>
wrote in message
You appear to have misunderstood. This is nothing to do with
distribution LISTS or mailing lists, which are outgoing mail
features. This is to do with Exchange/SBS distribution GROUPS, which
are incoming mail features. I had dealt with the Exchange aspects
and this query was to do with the corresponding Outlook aspects.

Think of a scenario like a legal-issues-support-group where you have
say 3 or 4 people on a team. working shifts. Each has their own
windows login account and support queries always come in as emails
on say legalsupport@domain (for example published on a website).
You set up a distribution GROUP so that mail to legalsupport@domain
goes to each of Tom, Dick and Harry the team members. If you leave
the Exchange/Outlook aspects set as default, what happens is that
say Dick responds to a user query, his reply goes out as FROM
dick@domain, when the user sends back followup information using
REPLY, it comes back as TO dick@domain. If Dick is now off-shift the
other support members do not see the response and the legal-issue
support situation is delayed until Dick comes back on shift. It
could work by having each of Tom, Dick and Harry monitor each others
mailboxes, but this is messy; it would be much more sensible to
arrange that all the emails of any of Tom or Dick or Harry always
have a FROM address of legalsupport@domain, or that they have a
REPLY TO address of legalsupport@domain.

The Reply To facility in outlook IS clumsy in my opinion, because it
takes about two clicks and a Select or type-in of the Reply to
address, for each & every message sent; the Reply To field is
cleared after every message, this situation would be intolerable and
error prone in the above support scenario.
The Reply To field is also invisible on the email composing form and
the route to reach it is via the somewhat weird VIEW...OPTIONS..
Is Outlook the
ONLY MS program that has OPTIONS under VIEW instead of under TOOLS?

I don't want to sound nasty but it sounds like you could do with
an Exchange course

I feel that it is quite reasonable of me to have commented that the
main administration tool of SMALL BUSINESS SERVER 2003 is misleading
in that it does not contain dialog boxes identical to those in the
corresponding Active Directory tool and does not indicate that
additional facilities are available
in the other tool. Typical customers of SBS should not be expected
to attend
expensive Exchange courses to set up scenarios such as that above.
Most of the other features relating to mailbox permissions ARE in
the main tool: "Server Management"

My mention of setting individual permissions, was merely a test
situation, to avoid any potential complications with yet another
level of indirection while testing the Outlokk situation. It was my
full intent to assign the relevant permissions to a Security Group
containing the same members when the
Outlook methods had been clarified.

Send As can be set through both AD as ESM.

Really? Just try to set the Send As of a Distribution Group under
ESM of SBS2003


Bill

To begin with; you are in the wrong newsgroup as Outlook doesn't
play any part in this configuration wise. Still, to help you on
your way;

It's not "clumsy" in Outlook but you are simply confused in the way
how distribution lists work and how mailing lists work. Sounds like
you want a mailing list instead of a distribution list since you
want the mailing list
in the To line when pressing reply. For this the user should indeed
put the
DL address in both the From and To line.

Send As can be set through both AD as ESM. It really took you
hours? I don't
want to sound nasty but it sounds like you could do with an Exchange
course
as knowing how to set permissions and security settings are part of
the administration basics. Setting permissions on an individual
level really isn't necessary nor do you want to as membership
changes you'll either have
to set it again and when you forget you'll end up with orphaned
security settings. It's always best to set permissions via the
means of security groups which contain the people who are allowed
those permissions and you already have that group; the DL which can
be "upgraded" to security groups (again; AD permission basics).
Give that group Send As permissions for itself and you're done!

If this list is meant for internal discussions and should mimic a
mailing list consider using a Public Folder instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

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"Bill Williams (DHL)" <[email protected]>
wrote in message
Groupie
Email SBS2003 and Outlook 2003

What's the best method of achieving group email using SBS2003, by
which I mean say 3 accounts all send out emails, all with the same
group email address in the FROM from field (or perhaps the REPLY
TO).

[The REPLY TO facility in Outlook is clumsy beyond usability
requiring a tedious
procedure on EACH & EVERY mail sent. I've not found any method of
setting a persistent REPLY TO]

I have been told that the procedure is:

1. Create a distribution group
2. Give appropriate users Send As permission (Usually the members)
4. When sending from Outlook, override users default email address
by selecting appropriate from address.

Sounds nice in theory, but seems to be impossible in practice.

I've been traipsing around in circles & trying to find relevant
stuff in the help files..

I was most irritated to find that assigning SEND AS permissions
from a distribution
group or the archive mailbox associated with a distribution group is
impossible in Server Managment. The portion of Server Managment
that deals with Users and Groups looks like the Acive Directory but
the proprty doalog
boxes are not the same as those in the actual Active Directory
control box and Server Management has no indication that additional
facilities are available in the other program. That ommission
wasted HOURS of time.

Anyway having finaly set the tick boxes for Send As in the relevant
distribution group security for each of the individual member of
that distribution group,I can still find no facility in Outlook
2003 which lets one of thes users do a Send As for the distribution
group. There does appear
to be facilities to select an alternative account for Send as, but
there is
no way of turning the Distribution Group Archive mailbox into an
account that
can be used in this manner; one cannot have multiple exchange
accounts and I
doubt that one can set an exchange account up having a public
folder as the
main mailbox anyway.

Can anyone explain in detail what to do?

How is this bit done:
4. When sending from Outlook, override users default email address
by selecting appropriate from address.


Bill²