Following steps may help you to resolve the issue:
1. In Visio, open the Tools > Options dialog.
2. Select the General tab.
3. Click on the "Service Options" button.
4. Select the "Online Content" category from the left hand pane.
5. Uncheck this option:
- Show Template Help automatically when available
6. Click OK twice and then restart Visio.
Regards,
Jagadeesh. P
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