How do you display custom forms in outlook?

[Kelly]

I'm having a similar problem to one that was posted in August. I've created
some custom forms, saved them to my personal forms library, but when I try to
access them I get the error message that the form I'm trying to access cannot
be displayed. I tried going through the steps you outlined (clearing the
cache), to no avail. What is the next step? (Background: I was able to
access them up until a couple weeks ago when my email account had to be
recreated. I haven't been able to display any custom forms, just the
standard ones. I can create new forms - but once created and published I
can't bring them up again.)

Also, how can I get the custom forms to print? When I try to print a custom
form the only things that get printed are the To/From and any message body -
the rest of the form is not. Thanks!!

 

[Sue Mosher [MVP-Outlook]]

Problem #1: Try running Help | Detect and Repair to clear up any obvious problems with your Outlook installation.

Tell us the version and build number of Outlook.

Problem #2: See http://www.outlookcode.com/d/customprint.htm for various solutions to the limitation that Outlook forms don't support WYSIWYG printing. The Word template technique is the most flexible and highly recommended.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Kelly]

We're running Outlook 2003. I don't know what the "build number" is - where
do I find that?

I ran the detect and repair, restarted the computer, and still have the same
problem. I tried to access a custom form saved in my personal forms library,
and got the "cannot display" error message. What is your next suggestion?

Thanks,

Kelly

 

[Sue Mosher [MVP-Outlook]]

Look on the Help | About Microsoft Outlook dialog for a number like 11.xxxx.xxxx

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Kelly]

11.6359.6360

Look on the Help | About Microsoft Outlook dialog for a number like 11.xxxx.xxxx

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Kelly]

The build number is 11.6359.6360

What should I try next?

 

[Sue Mosher [MVP-Outlook]]

What kind of form is it -- message, contact, task, etc.? What's the exact text of the error message? When you cleared the cache, did you delete not only Frmcache.dat but also all of the subfolders in the Forms folder?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Kelly]

It's built on a message form. The exact text of the error message is "The
form you selected could not be displayed." I just emptied the cache -
clicked "clear cache" - I didn't delete any subfolders. I can see the forms
that are in the directory, but none of them will open. I don't see any
subfolders in the forms folder, unless they'd be found somewhere in Program
Files.

 

[Sue Mosher [MVP-Outlook]]

If you have cached forms, you'll have subfolders in %userprofile%/local settings/application data/microsoft/forms. Maybe take another look.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Kelly]

I went there and deleted the Frmcache.dat file. There were no subfolders. I
went back to Outlook, tried to access the form and got the same "Form cannot
be displayed" error message.

Is there a specific setting that does NOT work with forms or turns forms
access off?

 

[Sue Mosher [MVP-Outlook]]

Check to see what size the forms cache is -- Tools | Options | Other | Advanced Options | Custom Forms

Also, search the registry to see if you have the ForceFormReload registry value set. If so what's the value?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers