how long will MS support Office 2000?

[Johan Hanson]

Hello,
Does anyone know how long MS will support Office 2000?

TIA

- Johan

 

[Rob Schneider]

Officially, I think they tend to do it for 6 years or so; but it is now
2 versions out of date.

What do you expect in "support"? Do you get any support now? When was
the last time they actually "supported" you? Any recent bug fixes?
Changes made to the product at your request? Updates? I ask because I'm
curious about your expectations when saying such a thing. The use of
this word "support" in this context means so many things to so many
people. There are products "not supported" by Microsoft or anyone for
that matter that continue, to this day, to work and meet needs.

Hope this is useful to you. Let us know.

rms

 

[Johan Hanson]

One of our clients have 10.000+ seats using WinXP and
Office 2000. They are not planning to replace Office 2000
in the near future (as far as we know) and I was just
wondering how long they could keep it. The reason that I
asked is that I am quite certain that they will change it
when MS says it is not "supported". So what I meant by
support is really what MS means by support when they talk
to our client...

I totally agree that MS support often sucks and that
unsupported products work just fine.

- Johan

 

[Rob Schneider]

I did *not* make any assertions about the quality of Microsoft's
support. I do not think what you suggested I think. I just asked you to
think carefully what you meant and expected. Separate "expectations
from anticipations".

I would recommend that with a client of 10,000 seats, and given the
stakes and the cost of a future change (which should be planned),
contact Microsoft, or the firm from whom they get "support" or otherwise
have a contractual relationship with for Office 2000, directly. Do not
rely on information provided in this newsgroup as this newsgroup is
*not* Microsoft.

Hope this is useful to you. Let us know.

rms

 

[Beth Melton]

Hi Johan,

Here you go:
http://support.microsoft.com/default.aspx?scid=fh;[LN];LifeOffice

"Office 2000 - Microsoft will continue to offer mainstream hotfix
support on Office 2000 through June 30, 2004. In addition, no-charge
incident support and personal pay-per-incident support will continue
through June 30, 2005. Office 2000's extended support period will last
from July 1, 2004 through June 30, 2006. The latest Office 2000
service pack is required for hotfix support."

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/