Am not familair with the detailed workings of MS Dymanics CRM in terms of
import/export. With that said, just doing a quick check re: CRM
import/export - it appears that the process(es) differ for CRM 3.0 and
CRM 4.0
This may be of interest if using CRM 4.0:
http://blogs.msdn.com/b/crm/archive/2008/01/25/data-manipulation-tool.aspx
How exactly is the "importing records from Microsoft Dynamics CRM" being
done? A direct export from CRM to Outlook or via a manual process?
Some background info re: Outlook addresses & importing
#1 - The field that controls which of the 3 primary address groups
(Business/Home/Other) is controlled by the contact item field
"SelectedMailingAddress". When creating a new contact item via
either the UI or import wizard, the first address group populated
becomes the "Selected Mailing Address"
#2 - There is no way to "manually" import to the "mailing address" fields
directly nor can you define the default Mailing Address for a given contact
item at the time of import via the Outlook import wizard (any version)
#3 - As mentioned in item #1 - the "Mailing Address" field values are
determined by the value of the "SelectedMailingAddress" field which can be
one of 4 values
0 = None
1 = Home
2 = Business
3 = Other
If the SelectedMailingAddress field contains a value of 0 then the
mailing address fields can contain a different value then is contained in
any of the other 3 address groups (Biz/Home/Other)
#4 - Once you check any address group as the default - the mailing address
fields will contain the values of the selected group.
#5 - You can uncheck the "This is the mailing address" for all three
address
groups (Biz/Home/Other) but unfortunately, the Outlook UI does not allow
editing the "Mailing Street Address" (but you can edit the mailing city,
state
etc for some reason) - ergo you can no longer create a complete separate
mailing address
Getting back to CRM 3.0 or 4.0 - would be surprised that the
SelectedMailingAddress field is being modified.
You may find ContactGenie QuickPort/DataPort of interest - both of which
deal with 4 address groups and allow you to designate the value for the
SelectedMailingAddress.
QuickPort:
http://www.contactgenie.com/quickport_4_outlook.htm
DataPort:
http://www.contactgenie.com/dataport_4_outlook.htm
or you can use CG Toolkit to change the designated value for
SelectedMailingAddress for all contact items
Toolkit:
http://www.contactgenie.com/toolkit_4_outlook.htm
Karl
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____________________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com