how to abort a large email from the Outbox in Outlook

[solchooljian]

Outlook 2007 running under Vista Home Premium. tried to send email with 4MB
pictures attachment. It appeared to not send however the single addresse
received it 12 times. I can not delete it from Outbox nor abort the send.
Display at bottom of the monitor says that Outlook is preparing to send and
the program appears to be in a loop.

How can I delete and/or abort without sending?

 

[Gordon]

Outlook 2007 running under Vista Home Premium. tried to send email with
4MB
pictures attachment. It appeared to not send however the single addresse
received it 12 times. I can not delete it from Outbox nor abort the send.
Display at bottom of the monitor says that Outlook is preparing to send
and
the program appears to be in a loop.

How can I delete and/or abort without sending?

In Outlook, do File-Work Offline. Close Outlook. Re-open Outlook and delete
the mail from your Outbox.

HTH

 

[K. Orland]

You should be able to go into the Outbox, open the email, close it, then
delete it but there are several methods listed here:

http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

Let me know how you make out.

 

[solchooljian]

Thanks for saving my sanity and my family and all around me thank you also.
It sometimes seemed to be easier to program main frames. This worked exactly
as you recommended.

 

[solchooljian]

Ms. Orland: thanks for your prompt and accurate reply. Method 2 worked well.
Also thanks for the reminder to return to on line status. Now I have to
figure out why Outlook went into a loop and casued the problem in the first
place..

 

[K. Orland]

The most likely culprit is antivirus software. If it's configured to scan
incoming and outgoing email, it acts like a proxy between your mail servers
and Outlook. Your send/receive can suffer timeout issues as the AV takes time
to scan each incoming email and attached file, and again for anything
outgoing. If your send/receive interval is say 10 minutes and you're
receiving mail and trying to send out something large, you can see where AV
would slow the process down, then send/receive kicks in again when the first
tasks aren't complete and cause a loop, stuck email, etc. I hope that makes
sense to you. If not, please post back and ask for clarification.

Your best bet would be to remove the integration with Outlook from your
antivirus software or even uninstall it, then reinstall it omitting Outlook
integration. This won't compromise your security, your real time scanner will
catch anything it's updated for.

Other culprits can include, but are not limited to, antiSPAM software,
firewall, other security software.

 

[Joe Metrisin]

I've been consistently having the same problem with E-mails that exceed 1-2
Mb. I have TrendMicro antivirus software which Kathleen suggests might be
the problem. I have Outlook set to send/receive every 15 minutes. Usually,
I will get a delivery failure within the first 2-minutes or so, while
receipents get multiple copies until I intervene.

I've never had this problem before on my old XP machine. Only now on my new
Dell with Vista home premium and Outlook-2007. My old machine also had
TrendMicro. I'd prefer not to do the uninstall of TrendMicro if I can avoid
it.

Thanks.

 

[Joe Metrisin]

Hello Diane,

The default setting for TrendMicro was to scan outbound mail. I turned that
setting off and tried again. I still have delivery failures on mail with
attachments in the 3mb range. My ISP says I have a 5mb limit. On a positive
note, my E-mail didn't get in a loop this time and send multiple copies. I
did get a delivery failure that said, "The operation timed out waiting for a
response from the sending (SMTP) server".

Best regards,

Joe Metrisin

is trend scanning outbound email? if so, disable it. you don't need to scan
email, especially outbound email.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I've been consistently having the same problem with E-mails that exceed
1-2
Mb. I have TrendMicro antivirus software which Kathleen suggests might be
the problem. I have Outlook set to send/receive every 15 minutes.
Usually,
I will get a delivery failure within the first 2-minutes or so, while
receipents get multiple copies until I intervene.

I've never had this problem before on my old XP machine. Only now on my
new
Dell with Vista home premium and Outlook-2007. My old machine also had
TrendMicro. I'd prefer not to do the uninstall of TrendMicro if I can
avoid
it.

Thanks.

 

[Hal Hostetler [MVP P/I]]

In most cases, disabling the email scanning isn't enough to prevent
interference. Often one must completely uninstall the AntiVirus
application, then do a "Custom" re-install without any email scanning
features/modules. You might try that and see if it makes any difference, it
very often does.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Hello Diane,

The default setting for TrendMicro was to scan outbound mail. I turned that
setting off and tried again. I still have delivery failures on mail with
attachments in the 3mb range. My ISP says I have a 5mb limit. On a positive
note, my E-mail didn't get in a loop this time and send multiple copies. I
did get a delivery failure that said, "The operation timed out waiting for a
response from the sending (SMTP) server".

Best regards,

Joe Metrisin

is trend scanning outbound email? if so, disable it. you don't need to scan
email, especially outbound email.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I've been consistently having the same problem with E-mails that exceed
1-2
Mb. I have TrendMicro antivirus software which Kathleen suggests might be
the problem. I have Outlook set to send/receive every 15 minutes.
Usually,
I will get a delivery failure within the first 2-minutes or so, while
receipents get multiple copies until I intervene.

I've never had this problem before on my old XP machine. Only now on my
new
Dell with Vista home premium and Outlook-2007. My old machine also had
TrendMicro. I'd prefer not to do the uninstall of TrendMicro if I can
avoid
it.

Thanks.


:

The most likely culprit is antivirus software. If it's configured to scan
incoming and outgoing email, it acts like a proxy between your mail
servers
and Outlook. Your send/receive can suffer timeout issues as the AV takes
time
to scan each incoming email and attached file, and again for anything
outgoing. If your send/receive interval is say 10 minutes and you're
receiving mail and trying to send out something large, you can see where
AV
would slow the process down, then send/receive kicks in again when the
first
tasks aren't complete and cause a loop, stuck email, etc. I hope that
makes
sense to you. If not, please post back and ask for clarification.

Your best bet would be to remove the integration with Outlook from your
antivirus software or even uninstall it, then reinstall it omitting
Outlook
integration. This won't compromise your security, your real time scanner
will
catch anything it's updated for.

Other culprits can include, but are not limited to, antiSPAM software,
firewall, other security software.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Ms. Orland: thanks for your prompt and accurate reply. Method 2 worked
well.
Also thanks for the reminder to return to on line status. Now I have to
figure out why Outlook went into a loop and casued the problem in the
first
place..

:

You should be able to go into the Outbox, open the email, close it,
then
delete it but there are several methods listed here:

http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

Let me know how you make out.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Outlook 2007 running under Vista Home Premium. tried to send email
with 4MB
pictures attachment. It appeared to not send however the single
addresse
received it 12 times. I can not delete it from Outbox nor abort the
send.
Display at bottom of the monitor says that Outlook is preparing to
send and
the program appears to be in a loop.

How can I delete and/or abort without sending?

 

[Rick Lee]

In most cases, disabling theemailscanning isn't enough to prevent
interference.  Often one must completely uninstall the AntiVirus
application, then do a "Custom" re-install without anyemailscanning
features/modules.  You might try that and see if it makes any difference, it
very often does.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGXhttp://www.kvoa.com-- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Live at Hot Licks -www.badnewsbluesband.com

Hello Diane,

The default setting for TrendMicro was to scan outbound mail.  I turned that
setting off and tried again.  I still have delivery failures on mail with
attachments in the 3mb range.  My ISP says I have a 5mb limit.  On a positive
note, my E-mail didn't get in a loop this time and send multiple copies.. I
did get a delivery failure that said, "The operation timed out waiting for a
response from the sending (SMTP) server".

Best regards,

Joe Metrisin

is trend scanning outboundemail? if so, disable it. you don't need to scan
email, especially outboundemail.
--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks?http://www.outlook-tips.net/beginner/
Outlook 2007:http://www.slipstick.com/outlook/ol2007/
Outlook Tips byemail:
(e-mail address removed)
Exchange Messaging Outlook newsletter:
(e-mail address removed)
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspxor point your
newsreader to msnews.microsoft.com.
I've been consistently having the same problem with E-mails that exceed
1-2
Mb.  I have TrendMicro antivirus software which Kathleen suggests might be
the problem.  I have Outlook set to send/receive every 15 minutes..
Usually,
I will get a delivery failure within the first 2-minutes or so, while
receipents get multiple copies until I intervene.
I've never had this problem before on my old XP machine.  Only now on my
new
Dell with Vista home premium and Outlook-2007.  My old machine also had
TrendMicro.  I'd prefer not to do the uninstall of TrendMicro if I can
avoid
it.
Thanks.
:
The most likely culprit is antivirus software. If it's configured to scan
incoming and outgoingemail, it acts like a proxy between your mail
servers
and Outlook. Your send/receive can suffer timeout issues as the AV takes
time
to scan each incomingemailand attached file, and again for anything
outgoing. If your send/receive interval is say 10 minutes and you're
receiving mail and trying to send out somethinglarge, you can see where
AV
would slow the process down, then send/receive kicks in again when the
first
tasks aren't complete and cause a loop, stuckemail, etc. I hope that
makes
sense to you. If not, please post back and ask for clarification.
Your best bet would be to remove the integration with Outlook from your
antivirus software or even uninstall it, then reinstall it omitting
Outlook
integration. This won't compromise your security, your real time scanner
will
catch anything it's updated for.
Other culprits can include, but are not limited to, antiSPAM software,
firewall, other security software.
--
Kathleen Orland - MVP Outlook
Outlook Tips:http://www.outlook-tips.net/
http://www.howto-outlook.com/
:
Ms. Orland: thanks for your prompt and accurate reply. Method 2 worked
well.
Also thanks for the reminder to return to on line status. Now I have to
figure out why Outlook went into a loop and casued the problem in the
first
place..
:
You should be able to go into the Outbox, open theemail, close it,
then
delete it but there are several methods listed here:
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm
Let me know how you make out.
--
Kathleen Orland - MVP Outlook
Outlook Tips:http://www.outlook-tips.net/
http://www.howto-outlook.com/
:
Outlook 2007 running under Vista Home Premium. tried to sendemail
with 4MB
picturesattachment. It appeared to not send however the single
addresse
received it 12 times. I can not delete it from Outbox nor abort the
send.
Display at bottom of the monitor says that Outlook is preparing to
send and
the program appears to be in a loop.
How can I delete and/or abort without sending?

Hi,

Please try this website http://www.sendboom.com, you can send up to
2GB.