How To Bring Offline Addresses To Online Mode

[Liew Yeong Kang]

When I view my Contact, the only option is 'Offline Address'. How to bring
the offline addresses to online mode?

I tried to download by using 'Send/Receive' features but stating 'an error
occurred in contacting Microsoft Exchange Server'. Is it related to my
connection problem? If my connection got problem, why I still can receive
email?

Need helps. Thanks.

 

[Sue Mosher [MVP-Outlook]]

Please provide more details, starting with your Outlook version, mail configuration, and the exact steps needed to reproduce the problem.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Liew Yeong Kang]

Dear Sue,

I'm using Microsoft Outlook 2003, using both POP3 and Microsoft Exchange
Configuration.

Another problem I had encountered was, I receive twice of each email. For
your information, I had three email account; two using POP3 and another one
using Microsoft Exchange. Is it using two POP3 email account cause in
receiving twice of each email?

Thanks.

 

[Sue Mosher [MVP-Outlook]]

If you are accessing the same mailbox with two different accounts in Outlook, then yes, you can expect to get duplicate messages. If that's not what you are doing, search the microsoft.public.outlook.general forum for the many discussion threads on duplicate messages.

I don't see what that has to do with "offline addresses." You still haven't explained that problem in any detail.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Liew Yeong Kang]

Dear Sue,

Normally when we click on 'To...' button, a window will appear where we can
select 'Show Names from the: ' drop down list. In the drop down list there is
no Global Address List or All Address Lists. The only option is the Offline
Address List. Why would this happened since the connection is online state?

Thanks.

 

[Sue Mosher [MVP-Outlook]]

Why? Perhaps because Outlook 2003 in Cached Exchange mode uses the Offline Address Book, which includes whatever portion of the GAL the administrator wants to make available. You might find these articles useful:

http://support.microsoft.com/kb/836723/
http://support.microsoft.com/kb/823580/
http://support.microsoft.com/kb/906559/

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers