How to change "reply-to" email?

[Sean O]

Hi,


Back when we used a rinky-dink POP server, I could setup my clients' email
to have a different reply-to address (e.g. all salespeople's email would have
replies sent to (e-mail address removed)).

However, since we moved to Exchange 2003, that option is no longer
available. (Used to get to it by Tools > Email Accounts > View/Change >
Change... etc.

This is a problem my president just discovered and wants remedied
immediately. How do I make this permanent change? (Aside from Options >
Have replies sent to... on each message)


Thanks!

 

[Lanwench [MVP - Exchange]]

Hi,


Back when we used a rinky-dink POP server, I could setup my clients'
email to have a different reply-to address (e.g. all salespeople's
email would have replies sent to (e-mail address removed)).

However, since we moved to Exchange 2003, that option is no longer
available. (Used to get to it by Tools > Email Accounts >
View/Change > Change... etc.

This is a problem my president just discovered and wants remedied
immediately. How do I make this permanent change? (Aside from
Options > Have replies sent to... on each message)


Thanks!

You can't change this in Exchange itself, as the default address is always
the reply address, and they must be unique per mailbox.

One option - you could set up a mail-enabled group called Sales, with all
the relevant users' mailboxes as members, and grant them Send As rights on
the group? That way they can use the From field to send from the Sales
address...www.ivasoft.com has add-ins that will help automate this. Or make
Sales a shared mailbox that all such users have Send As rights to, and full
mailbox rights so they can open it in Outlook in their folder list under
their own mailbox.

There may be other options, but I can't think of them right now....

 

[Sean O]

You can't change this in Exchange itself, as the default address is always
the reply address, and they must be unique per mailbox.

One option - you could set up a mail-enabled group called Sales, with all
the relevant users' mailboxes as members, and grant them Send As rights on
the group? That way they can use the From field to send from the Sales
address...www.ivasoft.com has add-ins that will help automate this. Or make
Sales a shared mailbox that all such users have Send As rights to, and full
mailbox rights so they can open it in Outlook in their folder list under
their own mailbox.

Hi, thanks for the suggestions.

The shared mailbox could work, but frankly not a one of them could get used
to / understand the use of an alternate mailbox.

I already have a Sales "user" that's set to forward all incoming mail to
"(e-mail address removed)", of which my sales reps are all members. I can,
as you mentioned, assign permission to my sales staff to use Sales as
"From:". But I need to do this permanently. IVASoft does seem to have
something, but the license was $200. Looking for something about oh $199
cheaper

This is another needling issue that makes me wonder what makes Exchange
"worth it" (?!) This was a non-issue with my $49 POP3 Mail Server!

 

[Sean O]

Hi, thanks for the suggestions.

The shared mailbox could work, but frankly not a one of them could get used
to / understand the use of an alternate mailbox.

I already have a Sales "user" that's set to forward all incoming mail to
"(e-mail address removed)", of which my sales reps are all members. I can,
as you mentioned, assign permission to my sales staff to use Sales as
"From:". But I need to do this permanently. IVASoft does seem to have
something, but the license was $200. Looking for something about oh $199
cheaper

This is another needling issue that makes me wonder what makes Exchange
"worth it" (?!) This was a non-issue with my $49 POP3 Mail Server!

Well, I just tried setting up "Send As" permissions for two of my salesman,
as per http://support.microsoft.com/?kbid=327000, but neither work. I can
view From:, and select "Sales" and send, but then I get an instant
undeliverable proclaiming: " You do not have permission to send to this
recipient".

However, I know the "feature" works because I have sent from "Sales" using
my Domain Admin account...

?

 

[Victor Ivanidze]

Did you try SetFrom utility: http://www.ivasoft.biz/setfrom.shtml ?

--
Regards,

Victor Ivanidze,
software developer

 

[Sean O]

Hi Victor,


I just downloaded and installed it.

However, I could not set a reply-to address in the properties of the Outbox
Home page. I recieved the error:

"Could not obtain offline settings for the address 'Reply-To: (e-mail address removed)'.
Certain types of addresses cannot be made available offline. Generally the
address must begin with 'http://'"

Using Outlook 2003 SP1.


SEAN


_______

 

[Victor Ivanidze]

E-mail me directly to victori(at)mail.fact400.ru

Regards,

Victor Ivanidze,
software developer