how to completely remove word 97

[David]

WinXPsp2, word 97, and excel 97.

Several days ago I got a BSD with the message "Stop 0x000000ed
Uncountable_Boot_Volume." Rebooting, rebooting in safe mode, and command
line did not help so I used my recovery disk. I have backups of my
important files and I am trying to restore my computer setup to pre error
status. I have used word 97 and excel 97 with win 95, 98, and xp. It works
fine for what I do. So I reinstalled both of them and excel works fine but
word gives me the "application has encountered an error and must close"
message. I have removed and reinstalled word but I get the same message. I
then removed word, ran disk error check which found a few bad locations, and
then reinstalled word. Same problem. It might be a registry problem.

I would like to completely remove word 97 and try again. I found the OFF97
article ID: 254250 that gives the steps to completely remove office 97.
However, excel 97 seems to work and I would like to just remove word 97 if
it is possible. If that is not possible, I will use the remove office 97
procedure, run error checks, and see if a reinstall works.

I do not know what caused the boot error. Everything except word 97 seems
to work.

Thanks for any help and if this is not the correct group for this question,
redirect me and I will post there.

David

 

[garfield-n-odie [MVP]]

Uninstalling/reinstalling doesn't usually help to fix Word
problems. Before you do that, try working through the
troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .

 

[David]

Thanks for the link.

Word does not crash as soon as it opens. I can make it happen if I select a
file to open, open it, and then as I use it, it crashes. If instead of
opening it, I select the file and then click advanced, word crashes. If I
open word but do not use it or open a file, it sits there fine with a white
screen.

I tried the following steps:
1, does not apply;
2 a, word crashes with the /a switch as described above;
2 a i, renaming normal.dot did not fix it.
2 a ii, the word startup path in tools/options is c:\...\office\startup.
The file there is mscreat.dir. I renamed but no fix; same as above. When I
try to modify the document file location in tools/options/file locations,
the folder name window has an undeletable C. I can not change the default
document file location. It says that folder C is not accessible. If I put
in a folder name, it says that folder is not valid even when I type the
path.
2 b, did not help;
2 c, does not apply;
2 d, does not apply;
3 does not apply;
4 a & b, do not apply;
4 c, there are no add-ins but when I open Templates and Add-Ins, the
document template window has a N that comes back when I delete it, close T &
A, and then reopen it.

I have run AV, anti-trojan, and spyware s/w and have not found anything.

What next?

David

 

[garfield-n-odie [MVP]]

Does the problem persist if you select a different default
printer in Start | Control Panel | Printers?

 

[David]

I only have one printer so I removed it and word still crashes. I then
reinstalled the printer and the problem is still there.

David

 

[garfield-n-odie [MVP]]

My feeling is that Word is crashing because of a problem with
your normal printer driver. Word relies heavily on information
from the printer driver for page layout and pagination functions,
so having no printer in Word is worse than having a printer.
Don't know what kind of printer you have, but I suggest you
install the driver for a HP Laserjet 4 (it doesn't matter if you
don't actually have one of those to attach to your computer) and
make it the default, and then see if the crashing problem
persists.

 

[aalaan]

On a serious note, I have a page layout problem that may be browser-centric
or Word-centric.

Most web pages print with the right hand cut off, whatever I do with the
printer settings... Any ideas?

 

[David]

I installed the HP Laser 4 driver and made it the default printer, rebooted,
and launched word 97. There was no change in the symtoms. Before the BSD,
word 97 and my psc 1315 worked fine.

I am ready to remove office.

David

 

[TF]

David

What happens if you start in Safe Mode? From Start, Run, type in

WinWord /a

and press enter. Does it still abort?

 

[David]

Terry,

Thanks for the suggestion but I get the same result that I have posted
before.

David

 

[Suzanne S. Barnhill]

This can be the fault of the page. If a page contains a graphic or text
that won't wrap or a table set to a specific width--anything that is wider
than can be printed--then the whole page wraps to the width of the widest
object, and some will be cut off. I occasionally have this problem with my
pages when I have made a screen shot a little too wide. I check it in Print
Preview in IE, then go back and redo the screen shot till it fits.

 

[aalaan]

Thanks Suzanne No, it seems to happen on all types of pages (and I've been
tussling with this problem for several years!)

 

[TF]

Well I am out of ideas. It certainly sounds like you have a corrupt install
of W97. I suggest that you do a full Scan Disk before removing and
reinstalling Office just to ensure that this isn't the symptom of an
imminent disk failure.

Terry

 

[David]

That is my plan.

David

Well I am out of ideas. It certainly sounds like you have a corrupt
install of W97. I suggest that you do a full Scan Disk before removing and
reinstalling Office just to ensure that this isn't the symptom of an
imminent disk failure.

Terry