How to determine why an add-in won't load

[David Thielen]

Hi all;

I have an add-in that has installed and runs fine on about 20
different computers at various companies. Due to the wide range of
users/computers/companies I think it is safe to say that my install
and the add-in itself are correct and should run anywhere.

I have one user where it won't run on his system. How can I find out
why Word won't run it. There doesn't seem to be any way to get that
information. When selecting it with the COM add-ins... dialog you can
select the dll, but after clicking OK, there are still no COM add-ins
in the list.

Is there any way to find out what Word is unhappy about?

thanks - dave

ps - this is so weird that it doesn't show the error. Any other
software I can think of tells you what the problem is - like when a
windows app can't find a dll, it tells you the dll it can't find.

 

[Linas Mikutaitis]

Hi,

try using Assembly Binding Log Viewer (FUSLOGVW.exe that comes with VS).
Before that make sure your add-in starts on Word start-up (LoadBehavior is
set to 3) and isn't disabled by Word (check disabled items).

LM

 

[David Thielen]

Thank you. It didn't solve this problem (ie it's not an assembly
binding problem) but this is a real useful tool to know about.

thanks - dave