How to get my custom e-mail form to get out of my Outbox?

[Nat]

I have created a custom e-mail form that people fill-out and send back to me.
However, when they hit the "Send" button, the form goes to their Outbox and
stays there. It never comes back to me.

I've tried disabling the add-ins but it doesn't seem to do any difference.

Any idea?

Nat

 

[Sue Mosher [MVP-Outlook]]

Tell us more about how people use this form. Do they launch it from the ORganizational Forms library?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Nat]

Hello Sue,

They don't use the library. I attach it to an e-mail explaining how to
fill-out the form.

We use the same Exchange server though.

 

[Sue Mosher [MVP-Outlook]]

What do you attach? An .oft file?

Outlook version and build number from Help | About?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Nat]

Yes, I attach the oft file.

Outlook version 11.0, build 5608

 

[Sue Mosher [MVP-Outlook]]

Does the .form have your address pre-filled? Have you checked the Options page to see if it has something weird set for the folder to save the send item? What happens if they don't look at their Outbox for a day?

Note that once you apply SP2, you'll have a completely different behavior for .oft files. Users will need to save them to the file system and open them with the Tools | Forms | Choose Form command.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Nat]

My address is pre-filled. The save sent message to is the Sent items.

The people trying to send me these messages don't necessarily look at the
outbox folder. Some of the people still have these forms in their outbox
months after filling them out.

 

[Nat]

Never mind. I'll use good ol' Excel. At least that will work!