how to get the Office Dectection tool to work?

[Sharon]

I have tried several times to get the office dectection tool to work, but it
locks on 51% and then gives me the following message:

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

I have administrative privileges, so that's not it. Any suggestions?

 

[Susan Ramlet]

Hi, Sharon,

See if these help:

See if these help:

The update process starts and then unexpectedly quits after you click "Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3044­98

PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp)
Files:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;8148­33

OFF2000: Error Message: "The Catalog Cannot Be Displayed" When You Try to
Update Office:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;2779­23

If that fails, as a last resort, run the Windows Installer Cleanup Utility
to remove the Installer registry entries for Office, and then re-install
Office, and run the Office Update again.

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;2903­01

 

[peefsdad]

Hi, Sharon,

See if these help:

See if these help:

The update process starts and then unexpectedly quits after you click "Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;3044­98

PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp)
Files:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;8148­33

OFF2000: Error Message: "The Catalog Cannot Be Displayed" When You Try to
Update Office:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;2779­23

If that fails, as a last resort, run the Windows Installer Cleanup Utility
to remove the Installer registry entries for Office, and then re-install
Office, and run the Office Update again.

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;2903­01

Susan -- I have an issue similar to Sharon's, but my specific error
message is the "The Catalog Cannot Be Displayed".

The link you provided
(http://support.microsoft.com/d­efault.aspx?scid=kb;en-us;277923) has
not worked for several days now...any other suggestions? Thanks.

Walto

 

[Susan Ramlet]

Hm. That article seems to have disappeared.

Did you try the first one? It contains your error message:

The update process starts and then unexpectedly quits after you click "Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

 

[Susan Ramlet]

Sorry; some of those links were bad due to a copy/paste error. I'm
inquiring about the missing Office 2000 article.

The update process starts and then unexpectedly quits after you click "Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp)
Files:
http://support.microsoft.com/default.aspx?scid=kb;en-us;814833


Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301