How to get WEB Based Email into Outlook

[allanc]

One of my clients has been using their ISPs WEB based Email for years.
They agreed to start using Outlook 2007.
I wanted to do some training so I setup a pop3 account to retrieve
their existing Inbox.
This went well but after a couple of minutes the Inbox through their
WEB based interface suddenly emptied.
I checked the settings in Outlook and it appeared to be setup
correctly.
They have since reverted back to their WEB based Email.
They have stopped using Outlook.
As a result, they have hundreds of Emails in their Inbox in Outlook
and a small number in their WEB based Email.
They have zero 'sent' Emails in Outlook and about 1,000 in their WEB
based email.
Their ISP does not provide any batch method to forward their sent
Email.
My question is how do I consolidate all the Email into Outlook?
Should I delete the pop3 account (will that retain the current
contents of Outlook?), then setup the account as IMAP (to retrieve the
'sent' Email from the WEB based Email), then delete the IMAP and setup
pop3 again?
Thank you in advance.

 

[DL]

If you set the mail account in OL as pop only the inbox will be populated
from the web inbox, no other web folders will be downloaded to OL
By design pop mail downloads all inbox mail & removes it from the server
unless you have ticked the box to retain a copy on the server (within OL)

To get OL mail back to web acc you will have to re send them, which may
cause all sorts of issues with regards dates

If their ISP supports Imap then probably better to configure the mail acc on
OL that way.
Both sets of mail will then be in sync
It has been stated here that OL can have issues with imap and that there are
other mail apps that handle imap better

 

[Laura]

One option might be to move the messages from the web mail's sent folder to
the inbox so that Outlook can download them. Once in Outlook they can be
moved to any folder of their choice.

 

[VanguardLH]

One of my clients has been using their ISPs WEB based Email for years.
They agreed to start using Outlook 2007.
I wanted to do some training so I setup a pop3 account to retrieve
their existing Inbox.
This went well but after a couple of minutes the Inbox through their
WEB based interface suddenly emptied.
I checked the settings in Outlook and it appeared to be setup
correctly.
They have since reverted back to their WEB based Email.
They have stopped using Outlook.
As a result, they have hundreds of Emails in their Inbox in Outlook
and a small number in their WEB based Email.
They have zero 'sent' Emails in Outlook and about 1,000 in their WEB
based email.
Their ISP does not provide any batch method to forward their sent
Email.
My question is how do I consolidate all the Email into Outlook?
Should I delete the pop3 account (will that retain the current
contents of Outlook?), then setup the account as IMAP (to retrieve the
'sent' Email from the WEB based Email), then delete the IMAP and setup
pop3 again?
Thank you in advance.

My condolences to your client for wasting money and getting damaged by a
wannabe expert that won't expose when they lack the expertise. Your
client needs to find someone more expert in e-mail protocols. They
should be getting the expertise that they are paying for and not a sham
that proffers the expertise of others as their own. They disliked
Outlook and left it because you screwed it up for them. Tell them how
to come here and get the advice for FREE.

Anyone that knew POP would know the default setup performs a RETR
(retrieve) followed by a DELE (delete). To keep the messages in the
mailbox requires configuring the e-mail client to "leave messages on
server" (to eliminate sending the DELE command). So not only are you
not familiar with POP but you are also unfamiliar on how to configure
e-mail accounts defined in Outlook.

Their experience, with your help, with Outlook was dismal. And now you
also want them to further that injury by moving their Sent items from
their webmail folders to Outlook which you said they stopped using.
Uffda, they really need to find a different "expert".

 

[allanc]

Interesting way of thinking outside of the box .
The 'sent' in the inbox would be interwoven with the actual real
'inbox'.
So, first we would mark all the real 'inbox' (in Outlook) as 'read',
close Outlook, use the WEB interface to move the sent to the Inbox
(assuming that the ISP supports this action), then use pop3 to
retrieve them.
The unread Inbox (in Outlook) messages would then be bold and could be
filtered somehow and then moved to the 'sent' in Outlook.

Or, the first step could be replaced move moving all the 'Inbox' in
Outlook to a temporary folder.


Is that what you were thinking?

 

[Laura]

Yes, moving the contents of the outlook Inbox to another folder would
certainly be a good idea.

Interesting way of thinking outside of the box .
The 'sent' in the inbox would be interwoven with the actual real
'inbox'.
So, first we would mark all the real 'inbox' (in Outlook) as 'read',
close Outlook, use the WEB interface to move the sent to the Inbox
(assuming that the ISP supports this action), then use pop3 to
retrieve them.
The unread Inbox (in Outlook) messages would then be bold and could be
filtered somehow and then moved to the 'sent' in Outlook.

Or, the first step could be replaced move moving all the 'Inbox' in
Outlook to a temporary folder.


Is that what you were thinking?

 

[Brian Tillman [MVP - Outlook]]

Or, the first step could be replaced move moving all the 'Inbox' in
Outlook to a temporary folder.

That's what I'd do. Then on the server, move the contents of Sent to Inbox
and when Outlook downloads it, you can move all of the Inbox contents to
Outlook's Sent Items folder. You can move the contents of any server-side
folder that way and then replace Outlook's Inbox when you're all done.

 

[allanc]

My condolences to your client for wasting money and getting damaged by a
wannabe expert that won't expose when they lack the expertise.  Your
client needs to find someone more expert in e-mail protocols.  They
should be getting the expertise that they are paying for and not a sham
that proffers the expertise of others as their own.  They disliked
Outlook and left it because you screwed it up for them.  Tell them how
to come here and get the advice for FREE.

Anyone that knew POP would know the default setup performs a RETR
(retrieve) followed by a DELE (delete).  To keep the messages in the
mailbox requires configuring the e-mail client to "leave messages on
server" (to eliminate sending the DELE command).  So not only are you
not familiar with POP but you are also unfamiliar on how to configure
e-mail accounts defined in Outlook.  

Their experience, with your help, with Outlook was dismal.  And now you
also want them to further that injury by moving their Sent items from
their webmail folders to Outlook which you said they stopped using.
Uffda, they really need to find a different "expert".

Wow.
You are on the wrong track.
First of all - I never claimed I was an expert.
Second, it was the ISP that deleted the Server side Inbox because I
setup the POP3 account correctly. I triple checked after the inbox was
deleted on the server side.
Third of all, they had never heard of Outlook until a week ago - IOW -
the only reason they 'left' it was because the ISP messed up our
plans.
Fourth - they are quite elderly and not technical enough to even post
here - never mind understand what the members here are recommending.
Fifth - You can flame all you want but I don't see how it is
constructive - except of course to drum up business for yourself.
That is the end of my involvement with you in this thread.