How to I get a replacement CD for a Product

[Bobmitmen]

Purchased Office 2007 Enterprise from the office. When I went to install...I
did a total install...and when it came to installing proofing tools...I
always got an error and the installation aborted. I checked the CD and found
the entire Proofing tools folder empty. The CD is defective. How can I get
replaced. Right now, when the proofing tools error came up, I inserted my
wife's Home and Student 2007 CD...let it install from that...then it wanted
the Enterprise CD back to finish...nice touch, but my enterprise CD is
defective and needs replacing. Any ideas how to contact Microsoft without
paying exorbetant fees to get a replacement?

Thank You

Bob M

 

[Milly Staples [MVP - Outlook]]

You need to go back to your employer to get a replacement CD/DVD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Bobmitmen asked:

| Purchased Office 2007 Enterprise from the office. When I went to
| install...I did a total install...and when it came to installing
| proofing tools...I always got an error and the installation aborted.
| I checked the CD and found the entire Proofing tools folder empty.
| The CD is defective. How can I get replaced. Right now, when the
| proofing tools error came up, I inserted my wife's Home and Student
| 2007 CD...let it install from that...then it wanted the Enterprise CD
| back to finish...nice touch, but my enterprise CD is defective and
| needs replacing. Any ideas how to contact Microsoft without paying
| exorbetant fees to get a replacement?
|
| Thank You
|
| Bob M