Hi Patty:
You are correct, there is "beating" and "Heads" involved.
But the head I had in mind is not the one on my shoulders
I have been in and around computing for 30 years (like Bob, although he
claims to be younger...). Long enough to know that like anything else, the
software industry is enslaved to "fashion", and this year's fashion is
"metrication".
What isn't measured doesn't matter... You know this nonsense... Invented
by the Harvard Business School, I believe, and very popular right up until
the global financial crisis neutered America. The business community is now
slowly unpicking itself from the damage this has caused. The software
industry will take a little longer...
The problem we have is that Microsoft is using metrics to determine which
help topics are "popular" and which are not. The "popular" topics are
getting the effort and money, the "unpopular" ones are getting deleted.
We tried to explain to them that the fundamental flaw in this methodology is
that "You can't count what isn't there!" There's nothing in the metrics to
reveal the topics that are needed but don't exist, let alone the topics that
are not used because they're rubbish.
Which is why I keep exhorting people in here to use the "Send Feedback"
buttons on the bottom of each Help topic to send your message directly in to
the person responsible for making the decisions on where to spend the money
on the help system.
If you can't find it at all, or you find it but it's useless, or it's simply
not there... Click the "This was useless!!" button and tell them why.
Otherwise, it will never get any better...
Cheers
Will do, John!
Ouch! It sounds like you know that from painful personal experience... :-(
Maybe you could get a helmet so it doesn't hurt as much when you beat
your head against the wall.
Patty
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:
[email protected]