How to remove Junk E-mail Reporting Tool "Completely"

[laubin]

Hi All,
I had the Junk E-mail Reporting Tool disabled by Outlook. I guess I
(Outlook) was having issues with it, as well as a couple of other tools.

I can't seem to completely remove it in order to reinstall it so that I can
use it again.

I have tried everything. I've even been in the Registry and did a manual
search for any mention of it and yet it still shows up as a "disabled" tool.

How can I completely uninstall it and make Outlook allow me to reinstall it
and use it?

Thanks for any help and info.

L. Aubin

 

[laubin]

Isn't there any one out there that can help me?

I have received not one response to this!

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

 

[Sue Mosher [MVP-Outlook]]

In what version of Outlook?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[laubin]

Hi Sue, thanks for the response.

I'm running 2007.

I recently discovered a funny thing. When I logged on as the Administrator
it was enabled and worked just fine!

But under my normal user account it has been disabled and I can't even
uninstall it or reinstall it as I get the following error:

The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot be changed.

Can you help? (And again thanks for responding)

LAubin

 

[Sue Mosher [MVP-Outlook]]

If it's registered in HKLM, then you should be able to uninstall it when logged in as the Administrator. I'd leave it uninstalled. It's not like it's a tool critical to your operation. I haven't been able to find any support for its problems at Microsoft.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

Hi Sue, thanks for the response.

I'm running 2007.

I recently discovered a funny thing. When I logged on as the Administrator
it was enabled and worked just fine!

But under my normal user account it has been disabled and I can't even
uninstall it or reinstall it as I get the following error:

The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot be changed.

Can you help? (And again thanks for responding)

LAubin