How to remove macro virus from Office Applications

[Dee]

Have Windows 98, Office 2000. Appears I have macro virus.
Cannot open Word, Excel or Powerpoint, or Norton AntiVirus.
When attempting to open documents, get error message:
"Normal.dot still infected, do you want to delete?" Have
deleted several times, have changed name to Normal.old,
have tried to open documents and select Macro from Tools
menu, but cannot "delete" from Macro menu. Have tried
everything. Have downloaded several virus tool removals
from online Norton AntiVirus.

What else can I do?

 

[Lisa Penshorn [MSFT]]

Hi Dee,

Here is a link to article on the symantec web site that provides a resolution to the problem you are having. Let me know if
this resolves the problem.

Sincerely,

Lisa Penshorn, MCSE
Microsoft Support Professional for Business Applications
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From: "Dee" <[email protected]>
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Subject: How to remove macro virus from Office Applications
Date: Wed, 20 Aug 2003 12:19:12 -0700
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Have Windows 98, Office 2000. Appears I have macro virus.
Cannot open Word, Excel or Powerpoint, or Norton AntiVirus.
When attempting to open documents, get error message:
"Normal.dot still infected, do you want to delete?" Have
deleted several times, have changed name to Normal.old,
have tried to open documents and select Macro from Tools
menu, but cannot "delete" from Macro menu. Have tried
everything. Have downloaded several virus tool removals
from online Norton AntiVirus.

What else can I do?

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