How to restore the ORIGINAL Outlook XP appointment form?

[Jarek]

Hi there,

I have a problem: trying to add any new appointment to my Outlook XP
calendar CRASHES the program.

The most probable reason is that I must have spoiled somehow the
system ("Standard Library") appointment form while playing with the
Form Designer. Since the Appointment form is (I guess) also run
automatically each time I'm trying to save my newly created
appointment in normal operating mode, the neat effect is that I cannot
use the calendar anymore...


Remedy methods used so far:

1. Removed the PST file. Outlook still crashes on the fresh one.

2. Tried to repair/reinstall Office XP. Did not help.

3. Opened the appointment form in Form Designer and tried to make some
other changes. Outlook crashes when saving the changes. By the way, it
also crashes when I just try to "Run the form". This does not happen
to any other form, only appointments.

4. Added a dummy piece of VB code beneath the appointment form and
recompiled it (I thought this might guarantee that the VB code below
does not 'spoil' the form). Outlook still crashes when I try to save
the changes.

All these phenomena do not apply to any other standard forms, only to
Appointments.


****** QUESTION: *******

Is there any way to restore the ORIGINAL Outlook XP library forms?

I repeat - reinstalling Office XP did not help, so my 'malicious
trick' that spoiled the appointment form must sit somehow in the user
settings preserved between installations. However, with bare eye I
cannot see where this might be.


I would GREATLY appreciate any help.

Best regards -- Jarek

 

[Sue Mosher [MVP-Outlook]]

Did you run Help | Detect and Repair? I couldn't tell from your earlier
post. Have you used the registry forms substitution method to substitute a
custom form for the default appointment form? Do the crashes have any error
message associated with them?

 

[Jaroslaw Milewski]

Hi Sue,

and thanks for your interest. In the meanwhile, I managed somehow to get
rid of the problem. Let me tell you how.

Firstly, answers to your questions:

Did you run Help | Detect and Repair?

Yes, I did run it on Office XP. Did not help.

Have you used the registry forms substitution method
to substitute a custom form for the default appointment
form? No.

Do the crashes have any error message associated with them?

Well, it was a "standard" out-memory-bounds error message. Sorry, I
don't remember the details.


Now - how did I "solve" the problem?
The answer is: the famous OL2002 error saved me. According to Microsoft
article Q293058:

"If you upgrade to Microsoft Office XP while you are using Microsoft
Outlook 2000 in Internet Mail Only (IMO) mode and you remove Office XP,
revert to Microsoft Office 2000, and upgrade again to Office XP, you may
receive the following error message when you start Outlook 2002:

Unable to open your default e-mail folders. The .DLL file for the
information service could not be found. MAPI was unable to load the
information service Pstprx.dll. Be sure the service is correctly
installed and configured."

This is exactly what I did in one of my numerous desperate tries.
Uninstalled Office XP. Went back to my old Office 2000. Installed Office
XP over it again. And then got the 'Pstprx.dll' error! Next, according
to the instructions described in article Q293058, switched to a new user
profile. And then the original Outlook crashes on the Appointment form
suddenly went away.

Maybe I could have created a new profile in the first place, without
loosing 2 days on install/uninstall gymnastics. Anyway, the error is
gone and I don't want to reproduce it...

Thanks once more, regards -- Jarek





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