How to send email from another broadband provider.

[Grandad]

Hi Everyone I need your help, I have the same issue with Outlook, Outlook
Express and Windows Mail. More and more there is a need to send and receive
emails from various broadband connections provided by different ISPs. For
example I have a laptop setup with a BT email address via Outlook and the
broadband supplied by BT. All works OK at this location. The problem
arises when I try to send email from another location with a different
provider. I cant believe that this problem is unique to me and lots of
people must have the same issues. I cant help thinking that there is
someting I am missing in the settings. I guess what I am after are setting
that dont have to be changed each time I go to another location. If it
helps another example would be a laptop setup with a Tesco.net email address
and will not send via the BT Broadband connection but will from a Tesco.net
broadband connection.
Thanks in antisipation
Grandad

 

[Gordon]

Hi Everyone I need your help, I have the same issue with Outlook, Outlook
Express and Windows Mail. More and more there is a need to send and
receive emails from various broadband connections provided by different
ISPs. For example I have a laptop setup with a BT email address via
Outlook and the broadband supplied by BT. All works OK at this location.
The problem arises when I try to send email from another location with a
different provider. I cant believe that this problem is unique to me and
lots of people must have the same issues. I cant help thinking that there
is someting I am missing in the settings. I guess what I am after are
setting that dont have to be changed each time I go to another location.
If it helps another example would be a laptop setup with a Tesco.net email
address and will not send via the BT Broadband connection but will from a
Tesco.net broadband connection.
Thanks in antisipation
Grandad

You need to authenticate the smtp server.
As you didn't tell us your version of Outlook, in 2007 do Tools-Account
Settings, highlight the email account, click on Change, More Settings and
then Outgoing Server.

 

[Grandad]

Hi Gordon, thanks for the reply.

Mainly it concerns Outlook 2003 and on occasions Outlook 2007, Windows Mail
and Outlook Express. If we tick authenticate do we then need to enter the
User Name and Password for the broadband connection we are visiting?

Thanks
Grandad

 

[Gordon]

Hi Gordon, thanks for the reply.

Mainly it concerns Outlook 2003 and on occasions Outlook 2007, Windows
Mail and Outlook Express. If we tick authenticate do we then need to
enter the User Name and Password for the broadband connection we are
visiting?

No you shouldn't do. This is nothing to do with how you connect to the
internet - Outlook doesn't care - it's all to do with connecting to your
smtp server. Use the option "same settings as incoming mail server" and you
should be OK to go....

 

[Grandad]

Hi Gordon

This is the error message we get when we try to send a Tesco email address
via a BT broadband connection. We get this also with authenticate ticked.
We must be missing something???

An unknown error has occurred. Subject 'Test01', Account:
'(e-mail address removed)', Server: 'mail.tesco.net', Protocol: SMTP, Server
Response: '421 aamtaout02-winn.ispmail.ntl.com connection refused from
[86.147.249.159]', Port 25, Secure(SSL): No, Server Error: 421, Error
Number: 0x800CCC67

 

[Gordon]

Hi Gordon

This is the error message we get when we try to send a Tesco email address
via a BT broadband connection. We get this also with authenticate ticked.
We must be missing something???

An unknown error has occurred. Subject 'Test01', Account:
'(e-mail address removed)', Server: 'mail.tesco.net', Protocol: SMTP, Server
Response: '421 aamtaout02-winn.ispmail.ntl.com connection refused from
[86.147.249.159]', Port 25, Secure(SSL): No, Server Error: 421, Error
Number: 0x800CCC67

Change the smtp port number. I /think/ you use 587...

 

[Grandad]

Hi Gordon

I've tried port 587 and we get a similar error message stating it cant find
the server. If we are on the right track and its a port number issue would
the same port number cover the other ISPs?

Regards
Grandad

Hi Gordon

This is the error message we get when we try to send a Tesco email
address via a BT broadband connection. We get this also with
authenticate ticked. We must be missing something???

An unknown error has occurred. Subject 'Test01', Account:
'(e-mail address removed)', Server: 'mail.tesco.net', Protocol: SMTP,
Server Response: '421 aamtaout02-winn.ispmail.ntl.com connection refused
from [86.147.249.159]', Port 25, Secure(SSL): No, Server Error: 421,
Error Number: 0x800CCC67

Change the smtp port number. I /think/ you use 587...

 

[Gordon]

Hi Gordon

I've tried port 587 and we get a similar error message stating it cant
find the server. If we are on the right track and its a port number issue
would the same port number cover the other ISPs?

Regards
Grandad

The other possibility is to set up a Gmail account and use the smtp server
from that.....

 

[VanguardLH]

Some ISPs require that you use SSL connects when coming from off-domain.
They want to ensure your login credentials cannot be sniffed out from
the traffic. You don't need SSL if you're on-domain but they want you
using SSL when you are off-domain. You need to check with your e-mail
provider or read their web help pages on how to connect when off-domain
(which they may refer to as "when travelling"). You are coming from the
outside and they need to ensure you have permission to use their
service. Note that they may not permit the off-domain settings when you
are on-domain. That is, whatever they tell you to use when travelling
and coming in from the outside might not work when you are inside their
network. Usually you can use their off-domain settings even when
on-domain but not always. The nuisance is that you have to define 2
accounts within Outlook for the same mailbox and disable one of them
depending on whether you are inside or outside their domain. You can
only complain to your ESP (email service provider) regarding that
nuisance since it really is an artificial and arbitrary decision (other
than SSL connects do incur more resources overhead than clear text
logins).

Note: SSL connects do NOT encrypt your e-mail traffic. They only
protect the login credentials. If you want your e-mail traffic
protected, you'll have to look into getting an e-mail certificate (whose
public key to give to others so they can encrypt e-mails that they send
to you, and you'll need their public key to send encrypted e-mails to
them, since encryption is by invite from the recipient).

Also, when authenticating to the SMTP mail server, you will need to
provide the login credentials for THAT service if it is at a different
provider than for your POP service. That is, you obviously cannot reuse
the login credentials for your POP service for an SMTP host at a
different service. It is unclear if you are mixing a POP service from
one provider and an SMTP service from a different provider within the
same account defined within Outlook.

 

[Grandad]

Phew - Thank you I'll take the time to diggest all the info you have
provided and let you know the outcome.

Kind Regards
Grandad