how to set up call contact in outlook

J

jimE

i use broadband and am trying to call contacts in outlook with auto dialler.
it keeps
coming up with The call cannot be completed as dialed, any ideas. i not
very good on computer so try to keep it simple please
 
B

Brian Tillman

jimE said:
i use broadband and am trying to call contacts in outlook with auto
dialler. it keeps
coming up with The call cannot be completed as dialed, any ideas. i
not very good on computer so try to keep it simple please

Is this a VoIP phone? Outlook uses the Windows dialer and I don't believe
it can handle VoIP.
 
J

jimE

Hi Brian thanks for taking the time to post reply. Not sure what VoIP is. I
can send emails through my contacts list. i am connected throught usb wan
then to phone internet splitter/filter
 
J

jimE

Hi Brian thanks for taking the time to post reply. Not sure what VoIP is. I
can send emails through my contacts list. i am connected throught usb wan
then to phone internet splitter/filter
 
B

Brian Tillman

jimE said:
Hi Brian thanks for taking the time to post reply. Not sure what VoIP
is. I can send emails through my contacts list. i am connected
throught usb wan then to phone internet splitter/filter

VoIP = "Voice over Internet Protocol", when you have phone service over a
cable TV internet connection.

In order for the Windows dialer to place calls, you must have a modem
installed in the PC and an analog phone line plugged into the modem.
However, unless you have replaced the Windows dialer by installing a dialer
that can handle a voice modem, Outlook won't be able to place the call in
any way useful to you. It can dial the number, but once the other end
answers, the Windows dialer expects a modem carrier tone, not a person, and
can't switch over to the handset.
 
J

jimE

Thanks for your help

Brian Tillman said:
VoIP = "Voice over Internet Protocol", when you have phone service over a
cable TV internet connection.

In order for the Windows dialer to place calls, you must have a modem
installed in the PC and an analog phone line plugged into the modem.
However, unless you have replaced the Windows dialer by installing a dialer
that can handle a voice modem, Outlook won't be able to place the call in
any way useful to you. It can dial the number, but once the other end
answers, the Windows dialer expects a modem carrier tone, not a person, and
can't switch over to the handset.
 

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