D
Dulce
Some members of our organization are having Outlook calendar issues. The
issues include missing appointments, disappearing appointments and most
recently, claims that one user is receiving reminders for other unrelated
user’s calendars. The setup is as follows: one administrator with a laptop
and a blackberry device, and two assistants with delegate permissions to his
calendar.
What we have done so far: upgraded all three users to the latest service
pack on Office 2003, upgraded Exchange server 2003 to SP2 (running on Windows
2003), made sure that antivirus is not touching Exchange folders in any way
and upgraded our Blackberry server to the latest build. However, they are
saying that the problems persist.
My best guess is “user error†and that our users here need some training as
their environment is quite specialized. (I know that if you receive and
delete appointments and / or meeting requests in certain ways they
disappear.) However, I want to rule out any other possibilities while proving
this as well.
So my question: what steps should I take to track this down? We have enabled
logging in Outlook for all three users. Is there any other way I can see when
a meeting or appointment actually disappears from the administrator’s
calendar?
Thank you for any assistance.
issues include missing appointments, disappearing appointments and most
recently, claims that one user is receiving reminders for other unrelated
user’s calendars. The setup is as follows: one administrator with a laptop
and a blackberry device, and two assistants with delegate permissions to his
calendar.
What we have done so far: upgraded all three users to the latest service
pack on Office 2003, upgraded Exchange server 2003 to SP2 (running on Windows
2003), made sure that antivirus is not touching Exchange folders in any way
and upgraded our Blackberry server to the latest build. However, they are
saying that the problems persist.
My best guess is “user error†and that our users here need some training as
their environment is quite specialized. (I know that if you receive and
delete appointments and / or meeting requests in certain ways they
disappear.) However, I want to rule out any other possibilities while proving
this as well.
So my question: what steps should I take to track this down? We have enabled
logging in Outlook for all three users. Is there any other way I can see when
a meeting or appointment actually disappears from the administrator’s
calendar?
Thank you for any assistance.