How to view Autotext items in side menu. Options are missing

[Newsjunkie]

Word 2003: Am taking a class currently and even the instructor can't help me
with this question. When I click on Insert>AutoText> a side menu comes up
with items to insert into a document, including Salutations, Closings, etc.
However when I click on Salutations, etc., nothing shows except a small white
blank box. It displays no options like, Dear Sir, Dear Madam, etc. How can I
get that setting back? None of the boxes contain items, only small white
blank boxes. Where did they go?

 

[Jay Freedman]

Word 2003: Am taking a class currently and even the instructor can't help me
with this question. When I click on Insert>AutoText> a side menu comes up
with items to insert into a document, including Salutations, Closings, etc.
However when I click on Salutations, etc., nothing shows except a small white
blank box. It displays no options like, Dear Sir, Dear Madam, etc. How can I
get that setting back? None of the boxes contain items, only small white
blank boxes. Where did they go?

That's usually a sign that an ordinary template has been renamed as
Normal.dot and substituted for the "real" Normal.dot.

Follow the steps at "Creating a new Normal.dot from scratch" in
http://www.word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm. Be sure
to read "Salvaging your customizations" before you start working on
it.

--
Regards,
Jay Freedman
Microsoft Word MVP
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