hp920c printer prints only the top half of any most lines of text

[vietalpes]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Dear computer heros! Sos4help!

My friend installed the driver for my hp920c and my printer does print - yet only ever the top half of any line of text. The printing result is the same whether I use word or try to print a webpage. If the text is very small, then the printing result is better. Yet, standard font of 12 does not go through. It's not readable. Help! What to do?

- did my mac software updates
- did the utility check

Yet, how can I verify whether it's the correct driver? Whether hp920c can work together with Mac? Whether anything else is at fault? Or whether I just need to do a small manipulation to get printer and mac fine tuned to each other?

Many many thanks!

Jill

 

[John McGhie]

Hi Jill:

Go to System Preferences>Printers and Remove that printer completely. Then
re-start the Mac (shut down, wait for the power to go off, then re-start)
and put that driver in again.

Sounds like your friend didn't know much about OS 10.6 and they've done it
wrong.

Mac OS 10.6 is different from the earlier versions: the HP Drivers are
already built-in to the OS and Mac OS X will go and get them when you
attempt to add the printer, provided your Internet is working at the time.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Dear computer
heros! Sos4help!

My friend installed the driver for my hp920c and my printer does print - yet
only ever the top half of any line of text. The printing result is the same
whether I use word or try to print a webpage. If the text is very small, then
the printing result is better. Yet, standard font of 12 does not go through.
It's not readable. Help! What to do?

- did my mac software updates
- did the utility check

Yet, how can I verify whether it's the correct driver? Whether hp920c can work
together with Mac? Whether anything else is at fault? Or whether I just need
to do a small manipulation to get printer and mac fine tuned to each other?

Many many thanks!

Jill

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matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]