Hyperlink feature no longer responds or works

[jlibby]

In Word and Outlook, typical hypertext links for web sites and server UNC paths no longer underline or link. Furthermore, the hyperlink feature in Word no longer launches a window...no response upon selecting.

Links apparently work in Outlook "plain text" format but not HTML

I've researched and tried various solutions. Reinstall/repair Office 2000. Patch. Upgrade to Office XP and patch. Checked and rechecked file associations for URL: Hypertext Transfer Protocol. Registered various dlls (urlmon.dll, shdocvw.dll, shell32.dll, oleaut32.dll, actxprxy.dll, mshtml.dll). Checked registry keys for various html and hypertext settings in comparison with other XP systems.

 

[Jay Freedman]

I think you just have an option turned off.

In Word, go to Tools > AutoCorrect > AutoFormat As You Type, and make sure
there's a check next to "Internet and network paths with hyperlinks".

 

[jlibby]

Jay, appreciate the input but that option has been enabled the whole time and still no hypertext features.

 

[Suzanne S. Barnhill]

Are you using Ctrl+click?

Jay, appreciate the input but that option has been enabled the whole time

and still no hypertext features.

 

[jlibby]

Suzanne, tried that too

After many days of working on this, even running DCOM manager, windows file protection verification tool, remove/install IE6 SP1 and install Office 2003 I now have fixed it

Solution: Boot to WinXP CD, run Install and then R-Recovery on top of existing installation.

 

[Jay Freedman]

I'm glad to hear that you found a solution after all that work. It
sounds like you had a damaged DLL in the System32 folder, though I'm
surprised that the file protection verifier didn't find it.

This sort of thing has been much less common in the Win2k/WinXP
versions than in Win95/Win98. It's much more usual to find that the
cause of a problem is an option setting in some deeply buried
dialog...