Hyperlinks disappear when mailed

[Casiopeia]

I’ve encountered a pretty mysterious problem with a presentation I’ve made.
The presentation contains several hyperlinks to different slides and seems to
work fine, but when I email the presentation to our client some of the
hyperlinks just wont work. I’ve tried to email it to my colleges but they
don’t experience this problem. I’ve tried to zip the presentation and asked
the customer to save it on the hard drive and open it from PowerPoint instead
of opening it from the email program (I guess he uses outlook) but it doesn’t
help. The weird thing is that not all of the hyperlinks are affected, only a
few of them.

Anyone has a clue what’s creating this problem, and how I might solve it?
Thanks, Stina

 

[Pia Bork]

Do you and your customer use the same version of Powerpoint? Or do you use
Powerpoint 2007 and your customer 2003 or below?

--
Mit vielen Grüßen
Pia Bork

MVP PowerPoint
http://www.ppt-faq.de

 

[Casiopeia]

Yes, we both use PPT 2003.

 

[Casiopeia]

Do the hyperlinks point to slides in the same presentation or in other
presentations?

All hyperlinks point to slides within the presentation. All of the failing
links points to the same slide, but not all of the links that point to this
slide fail.

Does the client open the file in a full copy of PowerPoint or in the viewer?

I had a meeting with the customer yesterday and I tried opening the
presentation from a burnt CD on his laptop instead of email it, but it didn’t
help so I guess we could rule out the mail program. When we emailed the
presentation from his computer to others the hyperlinks worked fine. I fixed
the broken links in the document on his computer and made them work, but I
still need to know what's causing this problem so that our customer can
distribute this presentation to his colleges safely. This particular
presentation is supposed to be used by 50 different Sellers, all with
different computers so we must be certain that the links won't fail again.
I guess there is something on the customer’s computer that causes this? Some
fire wall? He uses Norton Anti virus, could that interfere with PowerPoint?
There are no macros in the presentation, but could hyperlinks be mistaken for
it?

He tried both, none ot them works.

 

[Glen Millar]

Hi,

Pardon me for jumping in here~ Steve is a bit of a guru with hyperlinks. But
when I saw the *Norton* word, I froze. Have you tried turning Norton off and
running it?

--
Regards,
Glen Millar
Microsoft PPT MVP

Tutorials and PowerPoint animations at
the original www.pptworkbench.com
glen at pptworkbench dot com
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