Hyperlinks in sent email not working

[JEV]

I can set up a hyperlink to a file on our company's shared drive. It works
for me and the person I send it to. When she sends to it out to folks it
doesn't work. They get a "Cannot find file..." error message. The sender has
removed check boxes from Outlook/Tools/Options/Security/Change auto download
settings,shut down and opened Outlook to try again. I sent her the link again
and it still doesn't work.

The link she's sending is not forwarded. She cut and pasted the text
hyperlink from the email I sent to her. When I send the link to the folks
that can't use the other one she sends, it works. Is it another setting on
the sender's machine?
Thanks for your insight.

 

[Ben M. Schorr, MVP]

Do these people she's forwarding to have access to your company's shared
drive?

What version of Outlook are you using? What version is she using? Are the
recipients using Outlook as well?


--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[JEV]

Hey Ben...They all have access to this network drive, confirmed by them
accessing the file when I send the hyperlink. We're all using Outlook 2003.

 

[JEV]

This morning I re-built the hyperlink in Word and cut and pasted same into a
new email. This is what I did yesterday. (We don't have the hyperlink option
within Outlook available.) This time, I left the "Text to Display" box empty
and the hyperlink remained the file name. (Obviously, yesterday it was the
indicated text).It worked for me, the person I sent it to, and the people she
sent it to. I wish I knew why it worked now? Any ideas since the link worked
when I sent it, it just didn't work when she sent it? Thanks for your
insight.

 

[Ben M. Schorr, MVP]

Not offhand - unless somehow the hyperlink was built incorrectly. Why can't
you create the hyperlink in Outlook?


--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[JEV]

I can only assume that the administrator has removed that functionality from
the department. (I didn't call the help desk to discuss).
I appreciate your interest in my post. Thanks.