Hyperlinks Lost When Performing Mail Merge

[T]

I originally wrote an email with hyperlinks in Outlook. But because I want
to take advantage of mail merge capabilities, the mail merge wizard led me to
create the document in Microsoft Word. I copy/pasted the Outlook e-mail into
a Word document. The links remained active. (Good so far)
Then I completed the "Merge to Email" function as a test to my coworkers.
They confirmed that the hyperlinks were lost.

I've saved the Word document as an HTML (webpage)....and have also chosen to
have it create HTML emails. Why are the hyperlinks being destroyed?

 

[Sue Mosher [MVP-Outlook]]

Office XP? Install Service Pack 2.

 

[T]

No, I am running Windows 2000 Service Pack 4. (Outlook 2002).

PS: I can click on any of the hyperlinks from within MS Word and they will
bring me to the correct webpage.

Help still needed on this issue.
T

 

[Sue Mosher [MVP-Outlook]]

Exactly. Outlook 2002 is part of Office XP. You need to install Office XP
Service Pack 2 as I suggested.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[T]

I was notified by my Dir. of Admin that we had been forwarned of negative
effects from updating our sfw to Service Pack 2. So, I will want to wait
until we have an IT specialist visit before I pursue the update.

However, in an effort to pursue Plan B, is there a way to pursue mail merge
via Outlook ONLY without having to finish the process in MS Word? (The
Outlook help window shows one how to begin a mail merge in Outlook, but if
the document is an HTML email, it is converted into an MS Word doc and one
has to complete the process in MS Word.

Thus, can I force it NOT to convert my message into a word doc so that I
will not lose my hyperlinks?

 

[Sue Mosher [MVP-Outlook]]

No. Outlook has no mail merge capability of its own. It uses Word.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Bob Heiney]

Good morning T;

My hyperlinks are lost when using XP/Home with the latest updates. My
experience has been as follows:

1. Initiate Marketing Campaign in Business Contact Manager
2. Go through Marketing Campaign steps 1-2
3. Prepare message using Publisher 2007 or Word 2007. Insert Hyperlinks.
(Marketing Campaign Steps 3-4)
4. Marketing Step 5; launch campaign
5. Results: I get (what appears to be) images with hyperlinks that are not
active.

My operating system is XP/Home with all the latest updates and service packs.

Good luck!

Bob Heiney
Jackson, GA
USA

 

[Bob Heiney]

T,

Take a look at your hyperlinks and text boxes. Are they in an 'email/web
font"? I discovered that text boxes will be converted to images if the fonts
are not 'web compatible'. You can check this conveniently by:

1. Designing your email message in Publisher.
2. Email to one recipient
3. Design checker pops up
4. It will show you problem issues such as text boxes with hyperlinks, that
are converted to images. Once they are converted, they hyperlinks won't work.

Always a journey - that's BCM 2007 ....

Bob Heiney
Jackson, GA