Hyperlinks not working

[Alex]

When I insert a hyperlink into a Word file that links to a file on our
network drive by clicking the Browse button in the Edit Hyperlink dialog box,
the file name looks like: ..\..\folder name\folder name\file name.ppt. When
I attach the Word document containing the link to an email, recipients get a
message "cannot open specified file" when they click the link in the file.
The only way they can open the linked file is to edit the hyperlink and
select \\serverinfor\serverinfo\folder name\folder name\file name.ppt from
the list. Then it works fine.

This happens when I use a hyperlink to a .xls, .doc or .ppt file. Any ideas
how I can send a working link without expecting the recipient to edit the
link? Thanks for your help.

 

[Bob I]

Set the link to correctly reflect the UNC instead of a "mapped drive" on
your PC.

 

[Alex]

I'm not sure what UNC is, can you please explain? Thanks for your help.

Alex

 

[Bob I]

\\serverinfor\serverinfo\folder name\folder name\file name.ppt

 

[Alex]

I do, I even type it in and when I open the document form the email and open
the edit hyperlink box, the link reads "folder name\folder name\file
name.ppt" and the UNC are gone. The correct UNC is listed in the box and
when I click on it then it finally works, but I can't ask all my recipients
to do that.

 

[Bob I]

Just a hunch but try enclosing the link in "<< >>" like this
<<\\serverinfor\serverinfo\folder name\folder name\file name.ppt>>