Hyperlinks to web sites not working

[Bob]

I find that hyperlinks in Office applications are no
longer able to trigger Internet Explorer. However, the
hyperlink will connect to a site if IE is activated first.

This is unique to Office applications. Hyperlinks in non
office documents will start up Internet Explorer.

Everything worked fine until I upgraded to a newer
version of Norton Internet Security. Deactivating NIS
does not make a difference.

Any suggestions will be appreciated.

Bob

 

[Eric Lawrence [MSFT]]

Which version of Office? Which version of IE?

--
Thanks,

Eric Lawrence
Program Manager
Assistance and Worldwide Services

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

-----Original Message-----

Which version of Office? XP

Which version of IE? 6

 

[Eric Lawrence [MSFT]]

Are all OfficeXP Service packs installed?
Is IE registered as the default browser?
If you click START | RUN and type www.microsoft.com with no browsers open,
does our site come up?


Thanks,

Eric Lawrence
Program Manager
Assistance and Worldwide Services

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

-----Original Message-----
Are all OfficeXP Service packs installed?

Yes, all except for Olk1006.exe, an Outlook update. I
don't use Outlook.

Is IE registered as the default browser?

I think so, but don't know where to verify this. However
when this problem first showed up, I checked the box to
have IE check to see if it was the default browser. (IE6
is the only browser installed on this computer.)

If you click START | RUN and type www.microsoft.com with no browsers open,
does our site come up?

Yes, it does.
Also, any program with a drop down menu item to go to
their web site does work properly.
Also, clicking on a hyperlink in non Microsoft programs
such as a text editor or the password program I use will
activate IE, then dial up.

I've also done a repair reinstall of Office.

Thanks,
Bob