I am just wondering if I need a special license to fix issues with Outlook

[Concerned]

Basically I have a job that requires me to fix issues with
MS Outlook Express. I usually help customers with
Outlook, simply cause the settings are so similar. I was
recently told that I could not do this because
of "Microsoft Licensing Agreements"... Is there any truth
in this?

 

[Bob I]

I would suggest you have them read/show that document to you.

 

[Diane Poremsky [MVP]]

Let me guess, you work for an ISP... it sounds like something they would
say.

The only thing licensing cares about is if people who use it have a legal
copy. As long as you aren't giving people a copy of your outlook and they
have their own legal copy, there is nothing wrong with helping customers
with it - you don't need a license to help.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



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