I am missing the response email text from received emails.

[TKMS]

I have had this happen a few times (not consistent at all) now with one of my
email addresses linked to Outlook 2007. When someone responds (not new
emails, only responses) to my email all I receive is my text back. It is as
if they were sending me exactly what I wrote to them. When I speak to them,
they confirm that they did respond with their own text but it isn't coming
through.

One other clue, when I am sitting in front of my computer and the email
comes in, the little window that raises to show that I have received an email
has the first few lines of what they wrote, but that same text does not show
up in the email when I go back to outlook to open my inbox. So I do know
they have responded with their own text. But I have to be at my computer
when it comes in otherwise I won't know anything they have written.

I am not sure where in the line of events that this problem occurs, their
email program, their ISP, my ISP, my outlook. Wondered if anyone had
experienced this at all and if there is a way to correct it so that I am not
missing text from emails.

Thanks in advance for your help.

 

[Brian Tillman [MVP - Outlook]]

I have had this happen a few times (not consistent at all) now with one of my
email addresses linked to Outlook 2007. When someone responds (not new
emails, only responses) to my email all I receive is my text back. It is
as
if they were sending me exactly what I wrote to them. When I speak to them,
they confirm that they did respond with their own text but it isn't coming
through.

The usual cause of this is an anti-virus or -spam program scanning your
incoming messages. Uninstall your AV program and reinstall it without the
mail scanning feature. You will still be just as protected.

 

[TKMS]

Thank you Brian, I will definitely try your suggestion. I appreciate the
lead as to what might be the problem.