I am permanently getting the spinning ball......

[erve]

Using Word for Mac 2008, almost everything I do results in the spinning ball, Word appears to freeze for two minutes or so, then the ball disappears and everything returns to normal.

This happens when first saving any document for the first after opening the application, pasting text from Word into another program, opening the print dialogue...... It is most annoying.

Does anyone have any idea whether this is an Office bug or a Mac bug??

 

[John McGhie]

I think this is the Word "memory leak" bug.

I think Word's memory demands have slowly grown to the point where it is
hogging more than the available RAM and having to page out to disk every
time you touch it.

Try a reboot: if the problem goes away, that was it. To fix it, quit Word
when you are not actively using it.

There's a patch on the way to resolve the issue.

Hope this helps

Using Word for Mac 2008, almost everything I do results in the spinning ball,
Word appears to freeze for two minutes or so, then the ball disappears and
everything returns to normal.

This happens when first saving any document for the first after opening the
application, pasting text from Word into another program, opening the print
dialogue...... It is most annoying.

Does anyone have any idea whether this is an Office bug or a Mac bug??

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[erve]

Dear John,

Many thanks for the reply. I have tried restarting and there's no difference. I've looked at Word's memory usage using both iSTat Pro and Mac's Activity Monitor, and it doesn't seem to be using much memory - certainly not more than is available.....

Do you have any other ideas as to what it might be??

Thanks very much.

George

 

[John McGhie]

Hi George:

If you were on a laptop, I would wonder whether your power-management was a
bit too aggressive. Spinning down the disk when it shouldn't?

I would also look in Activity Monitor to see who is gobbling all that
processor.

The beachball means "I am waiting for a response from the system". Why?
What is it waiting for, and who is hogging it?

Is it waiting for CPU, Memory, or Disk? I think we have eliminated memory.
So is something maxing the CPU, or is the file an absurd size (greater than
100 MB)?

Hope this helps

Dear John,

Many thanks for the reply. I have tried restarting and there's no difference.
I've looked at Word's memory usage using both iSTat Pro and Mac's Activity
Monitor, and it doesn't seem to be using much memory - certainly not more than
is available.....

Do you have any other ideas as to what it might be??

Thanks very much.

George

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia