While I can't offer any solutions right off, this is great stuff (from our
debugging standpoint, obviously not from your point of view!). You're
encountering something that appears to be behind a lot of crash reports that
we get, but have been unable to figure out - for some reason, your "Personal
Folders" (i.e. your message store) has been set as your default mail
account. As a result, Outlook tries to send all your new messages via an
"account" that can't send mail. When you reply, on the other hand, Outlook
uses the account on which you received the message you're replying to, and
everything works as it should. So a quick-fix solution would be to select
the proper account from the "Accounts" dropdown on the toolbar of any new
message you try to send. We'll work with you to get a better solution,
though.
There are two pieces of information that would be helpful in tracking this
down. If you'd send them to me, it might help us come up with the root
cause of this. My email address is (e-mail address removed) (remove
the 'X's in there - they're present to prevent spammer's address-harvesting
software from picking up my address).
1) In your "\Documents and Settings\<your login name>\Application
Data\Microsoft\Outlook" directory, you should find a file named
"Outlook.srs" (or if you've created a new profile, "<your profile
name>.srs". You may have to show hidden files in order to see it. Could
you send that to me? Also, rename it to something like "Outlook.bad" and
see if that fixes your problem.
2) I'd also like some information from your "registry" (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;256986 for
information about this). Can you run "regedit" and navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles? Under that you should see a list of mail
profiles on your machine - open the one that you're using (probably
"Outlook"), go to the key under it named "9375CFF0413111d3B88A00104B2A6676"
(which will be the only entry with a '+' next to it), right click on it, and
select "Export". Select "Text Files (*.txt)" from the "Save as type"
dropdown, then type a filename. Could you send me the resulting file as
well? Note that it will have an encrypted form of your password in it - if
you like, you can open the file with Notepad and delete the block that
starts with "POP3 Password".
--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
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