I cannot open a document, it say"s "Document not available"

[tricia]

I even deleted and reloaded my Office software and it still says this even
for newly created word files

 

[Terry Farrell]

Sounds like a bad legacy third party add-in. Test by running in Safe Mode.
From Start, Run (Winkey+R), type in

winword /a

and press enter. Open a document and test for editing now. If it is OK now,
then you have installed something that has placed an incompatible add-in in
Word/Office.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Note that uninstalling/reinstalling is nearly always a waste of time because
user customisations, registry entries, macros, global and custom templates,
anti virus and printer drivers are all unchanged.