I cannot save excel or powerpoint files

[Jared_Lapointe]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)

Hi,

I am desperate for some help.

I have the new macbook and I am having trouble with Office 2008. It will let me open new files (cant preview existing ones) but it won't let me save Excel or powerpoint files. It says there may be many reasons such as " the file name or path name does not exist" or " it may have the same name as another " blah blah blah.

Anyway, I have installed a legit version of office, and it didn't work, so i uninstalled it, and downloaded a ms trial version. After 8 different attempts and failing every time, I reformatted my comp and reinstalled again.

To make a long story short, I am unable to save excel or powerpoint files and unable to open excel or pp files when sent to me. Can somebody please help me. I don't know what to do.

Thank you

 

[Bob Greenblatt]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)

Hi,

I am desperate for some help.

I have the new macbook and I am having trouble with Office 2008. It will let
me open new files (cant preview existing ones) but it won't let me save Excel
or powerpoint files. It says there may be many reasons such as " the file name
or path name does not exist" or " it may have the same name as another " blah
blah blah.

Anyway, I have installed a legit version of office, and it didn't work, so i
uninstalled it, and downloaded a ms trial version. After 8 different attempts
and failing every time, I reformatted my comp and reinstalled again.

To make a long story short, I am unable to save excel or powerpoint files and
unable to open excel or pp files when sent to me. Can somebody please help me.
I don't know what to do.

Thank you

After the install, did you restart the machine? Did you repair disk
permissions? How much free disk space remains on the drive containing
office? How big I this drive? How much RAM memory does the machine have?

 

[Jared_Lapointe]

Bob Greenblatt,

Thank you very much for your reply.

I did restart the machine after every install. I also repaired the disc permissions but I had two messages come up:

1. SUID file " system/library/CoreS...as been modified and will not be repaired
2. SUID file " system/library/Private...as been modified and will not be repaired

My machine has the following drive information
• Capacity 137.3 GB
• Available 127.11 GB
• USED 10.2 G
• MACHINE HAS 2 G RAM

When I try and open an excel or PowerPoint file that already exists, a message pops up and says that "the file cannot be accessed".

When I try and save a new file it says that several things could be wrong such as:

• The file name or path does not exist
• The file i'm trying to open is being used by another program
• The name of the workbook is the same as another

Microsoft Word works just fine.

I have installed and uninstalled so many times. I have called apple and they said it’s a Microsoft problem so they wouldn't help. I then called Microsoft and they won’t help unless I purchase another copy. The copy I originally had got deleted during my reboot. I have no idea how to solve this problem. I need excel in order to do my schoolwork.

If you have time can you please help me troubleshoot. Any help would be greatly appreciated. Thank you

Sincerely,

Jared Lapointe
(e-mail address removed)
778-628-8448

778-628-8448 9/11/09 3:46 AM, in article (e-mail address removed)9absDaxw,

 

[Bob Greenblatt]

Thank you very much for your reply.

I did restart the machine after every install. I also repaired the disc
permissions but I had two messages come up:

1. SUID file " system/library/CoreS...as been modified and will not be
repaired
2. SUID file " system/library/Private...as been modified and will not be
repaired

My machine has the following drive information
€ Capacity 137.3 GB
€ Available 127.11 GB
€ USED 10.2 G
€ MACHINE HAS 2 G RAM

When I try and open an excel or PowerPoint file that already exists, a message
pops up and says that "the file cannot be accessed".

When I try and save a new file it says that several things could be wrong such
as:

€ The file name or path does not exist
€ The file i'm trying to open is being used by another program
€ The name of the workbook is the same as another

Microsoft Word works just fine.

I have installed and uninstalled so many times. I have called apple and they
said it¹s a Microsoft problem so they wouldn't help. I then called Microsoft
and they won¹t help unless I purchase another copy. The copy I originally had
got deleted during my reboot. I have no idea how to solve this problem. I need
excel in order to do my schoolwork.

If you have time can you please help me troubleshoot. Any help would be
greatly appreciated. Thank you

Sincerely,

Jared Lapointe
(e-mail address removed)
778-628-8448

778-628-8448 9/11/09 3:46 AM, in article (e-mail address removed)9absDaxw,

Can you save the file to another folder? To your desk top? Have you tried
creating a new user account, logging out and back into the new account? Can
you save files then?

 

[Jared_Lapointe]

Hi Bob,

It seems as though I can save and open files to my USB drive or my Windows drive. I cannot however; open or save files on my desktop or anything to do with that drive. Does this have anything to do with the fact that I have boot camp?
Please email me back at your earliest convenience. I feel as though we are making some progress.

Thanks

Jared

 

[Jared_Lapointe]

Hi Bob,

 

[Bob Greenblatt]

Hi Bob,

It seems as though I can save and open files to my USB drive or my Windows
drive. I cannot however; open or save files on my desktop or anything to do
with that drive. Does this have anything to do with the fact that I have boot
camp?
Please email me back at your earliest convenience. I feel as though we are
making some progress.

Thanks

Jared

I don't know about bootcamp. Is office in your applications folder? What
windows drive - the one created by bootcamp? Can other applications like
textedit save to the same place that Excel can not? Can you save to the
desktop?

 

[Jared_Lapointe]

I can save textedit to my desktop as well as word.

I can save it to the windows drive which was created from bootcamp as well as on my usb.

Office is in my applications folder. If I move it to say the desktop, the xlsx and pptx files change to "zip" files.

Any ideas?

 

[Diane Ross]

Office is in my applications folder. If I move it to say the desktop, the xlsx
and pptx files change to "zip" files.

This this issue in a new User. Go to System Preferences --> Create a New
User in Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test Office there.

If the problem goes away you know there is something in your User's folder
that is causing the problem.

 

[Narob]

Office is in my applications folder. If I move it to say the desktop, the xlsx
and pptx files change to "zip" files.

This this issue in a new User. Go to System Preferences --> Create a New
User in Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test Office there.

If the problem goes away you know there is something in your User's folder
that is causing the problem.
[/QUOTE]

Has anyone managed to solve Jared's problem? I am in exactly the same situation as he is.

Any suggestions appreciated.