I can't open an existing file in my Word or Excel programs. Any id

[Fuzzy]

I double-click the program icon in the normal way. I double-click on Open
for a particular file and the "hour glass" just keeps on running and running.
The file never opens up. I can't figure out what is causing it. Any ideas
on what to do would be much appreciated.

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.

A revised version of the MS06-015 update was released on April 25
that supposedly interacts better with the older HP and nVidia
software. You can download the revised update from
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .