I can't open documents and tech support is useless

[deenafla]

I was running Word 2000 with no problems. I decided to get Word 2003. I
cannot open/view any of my documents. I get an error message "The file
whatever.doc is not available." Then, when I attempt to exit out of Word, it
says that there have been changes made to Normal.dot and then to the Global
Template. I have spent over 2 hours talking to tech support in India, but
they have no idea what they are doing and are very hard to understand. I
have only owned this product for 3 days and should not have to pay for tech
support. HELP ME!

 

[Douglas J. Steele]

This newsgroup is for questions about Access, the database product that's
part of Office Professional.

I'd suggest reposting your question to a newsgroup related to Word.

 

[William Hindman]

....this is a support newsgroup for MS Access, not MS Word ...try the
microsoft.public.word newsgroup for much better help.

William Hindman

 

[Adam]

Do a search for Normal.dot and once found, delete it.