I can't print in publisher - it just shuts down with an error msg

[Nick Lambert]

We have just has a new photocopier / printer / scanner / facsimile machine
installed, and we can print everything out fine - except in publisher.
When I open a publisher file and go file / print and select the printer, it
just comes up with an error message, and shuts down

any advice would be very helpful
e-mail :- (e-mail address removed)
Thanks
Nick

 

[Mary Sauer]

What is the error?
Try this, open the Printer folder, set some other printer as default, the
Generic Color PS printer will do, open your file, print, select your new
printer. Does the file print okay? Publisher saves printer settings with each
document, your file could be looking for your old driver.

The error message would be helpful.

 

[Nick Lambert]

Hi Mary,

it comes up with a big error message box:-

Microsoft office publusher has encountered a problem and needs to close.
We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.
(tick box) Restart Microsoft Office Publisher
Please tell Microsoft about this problem (in bold)
We have created an error report that you can send to us to help improve
Microsoft Office Publisher. We will treat this report as confidential and
anonymous

What data does this error report contain (underlined)

Why should I report to Microsoft (underlined)

Send Error report (click button) Don't send error report (click button)

we have an old B&W printer and that seems to print ok
also if I create a new blank publisher document then try to print that on
the new printer it works fine - it is just with our existing documents /
colour brochures that it won't print.

it's just bizzare really....

many thanks

 

[Ed Bennett]

What data does this error report contain (underlined)

Click this. What details do you get?

 

[Mary Sauer]

Take a look at this article.
You experience unexpected exit when you try to print in Publisher 2003
http://support.microsoft.com/kb/837320/en-us