I close PowerPoint - but instead of closing it stops working

[Preoccupations]

I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two machines. On
both, PowerPoint no longer closes properly: instead, a message appears,
saying the program has stopped working and Windows is checking to see if
there's a solution. This is then followed by either a new message saying
PowerPoint is restarting, or a message which says that Windows will close the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones that ship
with the program) and also with add-ins disabled. Office Diagnostics finds
no problems. If I turn off my AV program, the behaviour of PowerPoint is the
same.

Any ideas?

 

[Echo S]

I just learned this week that outdated printer drivers can also cause this.
I would try installing a Windows-certified printer driver locally (not just
available on a network) and setting it as the default driver. Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

 

[Preoccupations]

Echo S — thank you! I *had* seen the printer idea before, but as I a) have a
Windows-certified, up-to-date printer driver installed and b) that printer is
set as the default printer, I didn't look into it. The link you supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new printer,
using the Print to File option and the (in my case) entirely fictitious HP
LaserJet 4V/4MV (as suggested in the link), and set this as the default — and
it works!

So, many thanks. I'd add the obvious thought: what on earth is PowerPoint
doing behaving like this?!

I just learned this week that outdated printer drivers can also cause this.
I would try installing a Windows-certified printer driver locally (not just
available on a network) and setting it as the default driver. Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two machines.
On
both, PowerPoint no longer closes properly: instead, a message appears,
saying the program has stopped working and Windows is checking to see if
there's a solution. This is then followed by either a new message saying
PowerPoint is restarting, or a message which says that Windows will close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones that
ship
with the program) and also with add-ins disabled. Office Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of PowerPoint is
the
same.

Any ideas?

 

[Echo S]

Yay!

As for the "why," well...you got me. I got no clue, and I think it's about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Echo S — thank you! I *had* seen the printer idea before, but as I a)
have a
Windows-certified, up-to-date printer driver installed and b) that printer
is
set as the default printer, I didn't look into it. The link you supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely fictitious HP
LaserJet 4V/4MV (as suggested in the link), and set this as the default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is PowerPoint
doing behaving like this?!

I just learned this week that outdated printer drivers can also cause
this.
I would try installing a Windows-certified printer driver locally (not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message

I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message appears,
saying the program has stopped working and Windows is checking to see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones that
ship
with the program) and also with add-ins disabled. Office Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of PowerPoint
is
the
same.

Any ideas?

 

[R Eid]

I also am experiencing the same problem, but I already have an HP Officejet
Pro L7700 series printer and driver installed locally, so the problem is not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup connection.

Any ideas?!

Yay!

As for the "why," well...you got me. I got no clue, and I think it's about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

Echo S — thank you! I *had* seen the printer idea before, but as I a)
have a
Windows-certified, up-to-date printer driver installed and b) that printer
is
set as the default printer, I didn't look into it. The link you supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely fictitious HP
LaserJet 4V/4MV (as suggested in the link), and set this as the default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is PowerPoint
doing behaving like this?!

I just learned this week that outdated printer drivers can also cause
this.
I would try installing a Windows-certified printer driver locally (not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message appears,
saying the program has stopped working and Windows is checking to see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones that
ship
with the program) and also with add-ins disabled. Office Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of PowerPoint
is
the
same.

Any ideas?

 

[Echo S]

Well, as I suggested in your other thread, try the printer driver mentioned
at that FAQ. It's more generic than the Officejet Pro driver.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I also am experiencing the same problem, but I already have an HP Officejet
Pro L7700 series printer and driver installed locally, so the problem is
not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup connection.

Any ideas?!

Yay!

As for the "why," well...you got me. I got no clue, and I think it's
about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message

Echo S — thank you! I *had* seen the printer idea before, but as I a)
have a
Windows-certified, up-to-date printer driver installed and b) that
printer
is
set as the default printer, I didn't look into it. The link you
supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely fictitious
HP
LaserJet 4V/4MV (as suggested in the link), and set this as the
default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is
PowerPoint
doing behaving like this?!

:

I just learned this week that outdated printer drivers can also cause
this.
I would try installing a Windows-certified printer driver locally (not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message
appears,
saying the program has stopped working and Windows is checking to
see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones
that
ship
with the program) and also with add-ins disabled. Office
Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of
PowerPoint
is
the
same.

Any ideas?

 

[Kestral33]

I have an HP Photosmart C6150 that was causing problems. As soon as I
installed the "keep PPT Happy" local printer with the LaserJet 4 driver, the
problem went away. Gotta love it..

Well, as I suggested in your other thread, try the printer driver mentioned
at that FAQ. It's more generic than the Officejet Pro driver.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I also am experiencing the same problem, but I already have an HP Officejet
Pro L7700 series printer and driver installed locally, so the problem is
not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup connection.

Any ideas?!

Yay!

As for the "why," well...you got me. I got no clue, and I think it's
about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
Echo S — thank you! I *had* seen the printer idea before, but as I a)
have a
Windows-certified, up-to-date printer driver installed and b) that
printer
is
set as the default printer, I didn't look into it. The link you
supplied
made me wonder about the need to make a *local* printer the default: my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely fictitious
HP
LaserJet 4V/4MV (as suggested in the link), and set this as the
default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is
PowerPoint
doing behaving like this?!

:

I just learned this week that outdated printer drivers can also cause
this.
I would try installing a Windows-certified printer driver locally (not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message
appears,
saying the program has stopped working and Windows is checking to
see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case, ones
that
ship
with the program) and also with add-ins disabled. Office
Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of
PowerPoint
is
the
same.

Any ideas?

 

[Echo S]

Awesome. Glad to hear it.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I have an HP Photosmart C6150 that was causing problems. As soon as I
installed the "keep PPT Happy" local printer with the LaserJet 4 driver,
the
problem went away. Gotta love it..

Well, as I suggested in your other thread, try the printer driver
mentioned
at that FAQ. It's more generic than the Officejet Pro driver.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I also am experiencing the same problem, but I already have an HP
Officejet
Pro L7700 series printer and driver installed locally, so the problem
is
not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup
connection.

Any ideas?!

:

Yay!

As for the "why," well...you got me. I got no clue, and I think it's
about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
Echo S — thank you! I *had* seen the printer idea before, but as I
a)
have a
Windows-certified, up-to-date printer driver installed and b) that
printer
is
set as the default printer, I didn't look into it. The link you
supplied
made me wonder about the need to make a *local* printer the default:
my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely
fictitious
HP
LaserJet 4V/4MV (as suggested in the link), and set this as the
default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is
PowerPoint
doing behaving like this?!

:

I just learned this week that outdated printer drivers can also
cause
this.
I would try installing a Windows-certified printer driver locally
(not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


in
message
I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message
appears,
saying the program has stopped working and Windows is checking to
see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows
will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case,
ones
that
ship
with the program) and also with add-ins disabled. Office
Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of
PowerPoint
is
the
same.

Any ideas?

 

[TonyC]

I'm late to this game, but if I do the "keep PPT Happy" thing for my
Photosmart C6180, am I going to have to select the C6180 each time I print
rather than just click print and get the product? If I do, that is
unacceptable. Secondly, is this an HP issue, a PPT issue, or both? I sure
hope there is no circular finger pointing going on here...evrything involved
was supposedly Vista certified.
--
The BC Gang

Awesome. Glad to hear it.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx

I have an HP Photosmart C6150 that was causing problems. As soon as I
installed the "keep PPT Happy" local printer with the LaserJet 4 driver,
the
problem went away. Gotta love it..

Well, as I suggested in your other thread, try the printer driver
mentioned
at that FAQ. It's more generic than the Officejet Pro driver.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


I also am experiencing the same problem, but I already have an HP
Officejet
Pro L7700 series printer and driver installed locally, so the problem
is
not
the same as http://www.pptfaq.com/FAQ00605.htm

However, this local printer IS SHARED on a wireless workgroup
connection.

Any ideas?!

:

Yay!

As for the "why," well...you got me. I got no clue, and I think it's
about
the stupidest thing....

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


message
Echo S — thank you! I *had* seen the printer idea before, but as I
a)
have a
Windows-certified, up-to-date printer driver installed and b) that
printer
is
set as the default printer, I didn't look into it. The link you
supplied
made me wonder about the need to make a *local* printer the default:
my
laptop's default printer is a networked one. I tried creating a new
printer,
using the Print to File option and the (in my case) entirely
fictitious
HP
LaserJet 4V/4MV (as suggested in the link), and set this as the
default —
and
it works!

So, many thanks. I'd add the obvious thought: what on earth is
PowerPoint
doing behaving like this?!

:

I just learned this week that outdated printer drivers can also
cause
this.
I would try installing a Windows-certified printer driver locally
(not
just
available on a network) and setting it as the default driver.
Instructions
here:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

The driver mentioned in that FAQ is a good one to use as a test.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx


in
message
I'm running PowerPoint 2007 SP1 (OS: Vista Ultimate SP1) on two
machines.
On
both, PowerPoint no longer closes properly: instead, a message
appears,
saying the program has stopped working and Windows is checking to
see
if
there's a solution. This is then followed by either a new message
saying
PowerPoint is restarting, or a message which says that Windows
will
close
the
program and notify me if a solution is available.

This happens with no add-ins (these add-ins are, in any case,
ones
that
ship
with the program) and also with add-ins disabled. Office
Diagnostics
finds
no problems. If I turn off my AV program, the behaviour of
PowerPoint
is
the
same.

Any ideas?